British Virgin Islands

Saturday, Jan 22, 2022

Banco suspends drive-thru; limits retail services to Fridays on VG

Banco suspends drive-thru; limits retail services to Fridays on VG

Banco Popular has announced changes to some of its services including the suspension of its drive-thru service on Tortola.

This suspension takes effect today and will remain in place “until further notice”.

The bank did not explain the reason for the suspension of its drive-thru but said the service “will only be available on the last Saturday of the month, except for Christmas day”.

“Platform services will continue to be by appointment only. The branch will also maintain the limited entry for teller services, not exceeding 10 people at the same time. Lobby services will remain available Monday to Friday on its regular schedule,” Banco further said.

Changes of VG branch

As for other changes, the financial institution said that starting Monday, November 15, retail services will only be available on Fridays at its Virgin Gorda branch. Transactions received through the night depository will be verified weekly on Tuesdays and Fridays, Banco said.

This change will also remain in effect until further notice.

“ATM will be available at all Popular locations. TeleBanco services will remain available 24 hours, seven days a week. For assistance, clients may call 1-888-724-3659. Any additional changes in operations will be notified through social networks and news media,” the bank said in a statement dated Friday, November 12.

“Popular reminds its clients that they can count on the digital banking tools available to conduct their transactions without having to visit a branch. To learn about the digital services available, visit:“


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