Beautiful Virgin Islands

Tuesday, Jun 24, 2025

BVI’s seaport operations marred by complaints

BVI’s seaport operations marred by complaints

In what seems to be a major setback for hardworking officials at the BVI Port Authority (BVIPA), operations at the Road Town ferry terminal last Saturday, May 15, appears to have been marred with a series of hiccups and confusion.

Visitors who experienced the new protocols rolled out on the day have overwhelmingly been discouraging others from entering the BVI through its seaports. Some have described it as their worst tourist experience ever.

Numerous reports have reached BVI News about a plethora of complaints made on social media by visitors who have endured what they described as nightmarish experiences.

Ferry overcrowding


Several travellers complained that although the passenger limit for daily ferries was announced to 50 persons, 120 persons were allowed to board on a single ferry trip on Saturday.

The BVIPA neither confirmed or denied the overcrowding but reminded residents in an elective media release on Sunday that “only one daily round-trip ferry service … with a maximum of 50 passengers per trip is permitted for “this initial period”. That was the only subject discussed in the release.

Meanwhile, Saturday’s overcrowding coupled with apparent technological glitches seemingly resulted in a bottleneck which saw several hours of delay in processing passengers upon their arrival at the ferry terminal.

One traveller, Marius Nel, took to social media and commented: “New protocols official today. Not going great. Came in a 5:10 via ferry. It’s now 9:20 pm. Still not through. [The] holdup is apparently the tracking devices. Brilliant technology it is not. At one point, 120 people crowded together. Great COVID protocols. Poor employees trying their best. They got us pizza and water. Old people, young kids. I’d like to congratulate the genius behind the tech. Still about one to two hours to go. Can’t make this stuff up. Update. At last count, still 40 people to go. [Authorities are] currently doing about four to six people an hour.”

These complaints follow Health Minister Carvin Malone’s statement last Thursday, May 13, saying “it is highly likely that travellers will encounter some processing issues but must be prepared to be patient and understanding. Safety is a major priority.”

Positive tests ruin vacation for others


Another visitor, Jeremy McGranahan, complained that he and his personal travelling party have been forced to undergo and quarantine period of 10 to 11 days because someone outside of his travelling party tested positive for COVID-19.

McGranahan said his grievance about the mandatory quarantine order was that everyone who was in his group tested negative.

“Like I said, we (seven of us) had tested negative on all our tests, received our email of clearance, went to the police station [and] turned in our stuff and had bracelets cut off, then received a call saying someone (not in our group) tested positive so we had to go back on quarantine for another 10 days,” McGranahan said.

“I REPEAT, DO NOT take a ferry! You’re counting on all those people to test negative; not just your group,” he warned.

BVI News sought a comment from Minister Malone to clarify whether this is indeed the protocol. However, the minister did not respond to our news centre’s call or WhatsApp message up to publication time.

It remains unclear whether steps have been taken to remedy the situation.

Newsletter

Related Articles

Beautiful Virgin Islands
0:00
0:00
Close
Germany and Italy Under Pressure to Repatriate $245bn of Gold from US Vaults
Airlines Evaluate Flight Cancellations Amid Escalating US-Iran Tensions
Starmer Invites Innovators to Join Government Talent Scheme
UK Economy’s Strong Opening Quarter Shows Signs of Cooling
Harrods Seeks Court Order to Secure Al Fayed Estate for Victims
BA and Singapore Airlines Cancel Dubai Flights Amid Middle East Tensions
Trump Faces Backlash from MAGA Base Over Iran Strikes
Meta Bets $14 B on Alexandr Wang to Drive AI Ambitions
WATCH: Israeli forces show the aftermath of a massive airstrike at Iran's Isfahan nuclear site
FedEx Founder Fred Smith, ‘Heart and Soul’ of the Company, Dies at 80
Chinese Factories Shift Away from U.S. Amid Trump‑Era Tariffs
Pimco Seizes Opportunity in Japan’s Dislocated Bond Market
Labubu Doll Drives Pop Mart to Status as China’s Most Valuable Toy Maker
Global Coal Demand Defies Paris Accord Goals
We have new information and breaking details to share about what is shaping up to be a historic air campaign tonight
Six Massive Bombs Dropped on Fordow; Trump: 'A Historic Moment for the U.S., Israel, and the World'
Fordow: Deeply Buried Iranian Enrichment Site in U.S.–Israel Crosshairs
United States Conducts Precision Strikes on Iran’s Nuclear Sites
US strikes Iran nuclear sites, Trump says
Pakistan to nominate Trump for Nobel Peace Prize.
BBC Demands Perplexity AI Immediately Stop Using Its Content
Telegram Founder: I Will Leave My Fortune to Over 100 of My Children
Political Turmoil Resurfaces in Belgium Amid Economic Concerns
Fed policymakers divided on timing of interest rate cuts
Trump signals imminent agreement with Harvard University
Inheritance tax referendum alarms Swiss billionaire community
Japan cancels bilateral security meeting amid US defence demands
AI skeptic Emily Bender warns that ‘the emperor has no clothes’
Israel Confirms Assassination of Quds Force Commander in Tehran
16 Billion Login Credentials Leaked in Unprecedented Cybersecurity Breach
Senate hearing on who was 'really running' Biden White House kicks off
Iranian Military Officers Reportedly Seek Contact with Reza Pahlavi, Signal Intent to Defect
FBI and Senate Investigate Allegations of Chinese Plot to Influence the 2020 Election in Biden’s Favor Using Fake U.S. Driver’s Licenses
Vietnam Emerges as Luxury Yacht Destination for Ultra‑Rich
Plans to Sell Dutch Embassy in Bangkok Face Local Opposition
China's Iranian Oil Imports Face Disruption Amid Escalating Middle East Tensions
Trump's $5 Million 'Trump Card' Visa Program Draws Nearly 70,000 Applicants
DGCA Finds No Major Safety Concerns in Air India's Boeing 787 Fleet
Airlines Reroute Flights Amid Expanding Middle East Conflict Zones
Elon Musk's xAI Seeks $9.3 Billion in Funding Amid AI Expansion
Trump Demands Iran's Unconditional Surrender Amid Escalating Conflict
Israeli Airstrike Targets Iranian State TV in Central Tehran
President Trump is leaving the G7 summit early and has ordered the National Security Council to the Situation Room
Taiwan Imposes Export Ban on Chips to Huawei and SMIC
Israel has just announced plans to strike Tehran again, and in response, Trump has urged people to evacuate
Netanyahu Signals Potential Regime Change in Iran
Juncker Criticizes EU Inaction on Trump Tariffs
EU Proposes Ban on New Russian Gas Contracts
Analysts Warn Iran May Resort to Unconventional Warfare
Iranian Regime Faces Existential Threat Amid Conflict
×