Beautiful Virgin Islands

Monday, Sep 01, 2025

CEO Secrets: 'My billion pound company has no HR department'

CEO Secrets: 'My billion pound company has no HR department'

Greg Jackson is the founder and CEO of Octopus Energy, a UK start-up valued at more than £1.4bn ($2bn), selling green energy. Despite now having more than 1,200 employees, he says he has no interest in traditional things like human resources (HR) and information technology (IT) departments.

There is a tendency for large companies to "infantilise" their employees and "drown creative people in process and bureaucracy", says Jackson.

HR and IT departments don't make employees happier or more productive in his experience, he says.

So he doesn't have them.

Octopus Energy was set up in 2015, specialising in renewable energy for households. It has enjoyed huge growth, taking on the "big six" traditional energy firms, and now supplies more than 1.9 million homes in the UK and is expanding into other countries with its proprietary, energy-managing software.

It is now valued at more than £1.4bn ($2bn) by private investors, with permanent staff owning 5% of its shares.
Jackson is a serial entrepreneur who has previously run a mirror-manufacturing company, an online property management agency and a coffee shop.

Octopus now employs more than 1,200 people
His distaste for "command and control", top-down management structures is born of experience, he says. Running smaller companies of around five people he would learn to cover HR and IT issues himself.

But what if there is a case of bullying to be resolved, or a contract dispute that requires specialist knowledge?

Jackson says he expects his managers to take personal responsibility for these things (with appropriate training) rather than "shelving responsibility to a third party" - just as he used to do when managing his teams.

He thinks this approach allows companies to scale faster, as well as making employees more self-reliant.

But it is a single, personal incident, which haunts him to this day, that really underpins his management philosophy.

In his late twenties Greg Jackson ran a company that made mirrors

"When I was 27, I was managing a manufacturing business in north London and there was a woman who ran the reception and also did customer service, who was in her 40s," he remembers.

"One day I heard her speaking to a customer on the phone and I thought I could help, so I leaned in and gave her some wise words.

"She finished the call, like a consummate professional, and she turned to me and said: 'Greg, I bring up two boys and a husband on the poxy wage this company pays. If I can do that, you can be pretty sure I can do anything this company wants from me. And by the way Greg, I was here before you were here and I'll be here after you have gone. I love the company more than you do, so you never need to tell me what to do.'"

Jackson was stunned into silence because she had just given him - her boss - an incredible dressing down.

"I realised she was right, and I remember I gave her a hug. It was one of the greatest learning experiences of my life and it forms the basis of my management theory today."

The episode taught him to favour a hands-off approach that lets individuals and teams sort their own affairs as much as possible without interference from above.


Serial entrepreneur Greg Jackson says he wants his employees to feel free


Newsletter

Related Articles

Beautiful Virgin Islands
0:00
0:00
Close
Chinese and Indian Leaders Pursue Amity Amid Global Shifts
European Union Plans for Ukraine Deployment
ECB Warns Against Inflation Complacency
Concerns Over North Cyprus Casino Development
Shipping Companies Look Beyond Chinese Finance
Rural Exodus Fueling European Wildfires
China Hosts Major Security Meeting
Chinese Police Successfully Recover Family's Savings from Livestream Purchases
Germany Marks a Decade Since Migrant Wave with Divisions, Success Stories, and Political Shifts
Liverpool Defeat Arsenal 1–0 with Szoboszlai Free-Kick to Stay Top of Premier League
Prince Harry and King Charles to Meet in First Reunion After 20 Months
Chinese Stock Market Rally Fueled by Domestic Investors
Israeli Airstrike in Yemen Kills Houthi Prime Minister
Ukrainian Nationalist Politician Andriy Parubiy Assassinated in Lviv
Corporate America Cuts Middle Management as Bosses Take On Triple the Workload
Parents Sue OpenAI After Teen’s Death, Alleging ChatGPT Encouraged Suicide
Amazon Faces Lawsuit Over 'Buy' Label on Digital Streaming Content
Federal Reserve Independence Questioned Amid Trump’s Push to Reshape Central Bank
British Politics Faces Tumultuous Autumn After Summer of Rebellions and Rising Farage Momentum
US Appeals Court Rules Against Most Trump-Era Tariffs
UK Sought Broad Access to Apple Users’ Data, Court Filing Reveals
UK Bank Shares Dive Over Potential Tax on Sector
Germany’s Auto Industry Sheds 51,500 Jobs in First Half of 2025 Amid Deepening Crisis
Bruce Willis Relocated Due to Advanced Dementia
French and Korean Nuclear Majors Clash As EU Launches Foreign Subsidy Probe
EU Stands Firm on Digital Rules as Trump Warns of Retaliation
Getting Ready for the 3rd Time in Its History, Germany Approves Voluntary Military Service for Teenagers
Argentine President Javier Milei Evacuated After Stones Thrown During Campaign Event
Denmark Confronts U.S. Diplomat Over Covert Trump-Linked Influence in Greenland
Starmer Should Back Away from ECHR, Says Jack Straw
Trump Demands RICO Charges Against George Soros and Son for Funding Violent Protests
Taylor Swift Announces Engagement to NFL Star Travis Kelce
France May Need IMF Bailout, Warns Finance Minister
Chinese AI Chipmaker Cambricon Posts Record Profit as Beijing Pushes Pivot from Nvidia
After the Shock of Defeat, Iranians Yearn for Change
Ukraine Finally Allows Young Men Aged Eighteen to Twenty-Two to Leave the Country
The Porn Remains, Privacy Disappears: How Britain Broke the Internet in Ten Days
YouTube Altered Content by Artificial Intelligence – Without Permission
Welcome to The Definition of Insanity: Germany Edition
Just a reminder, this is Michael Jackson's daughter, Paris.
Spotify’s Strange Move: The Feature Nobody Asked For – Returns
Manhunt in Australia: Armed Anti-Government Suspect Kills Police Officers Sent to Arrest Him
China Launches World’s Most Powerful Neutrino Detector
How Beijing-Linked Networks Shape Elections in New York City
Ukrainian Refugee Iryna Zarutska Fled War To US, Stabbed To Death
Elon Musk Sues Apple and OpenAI Over Alleged App Store Monopoly
2 Australian Police Shot Dead In Encounter In Rural Victoria State
Vietnam Evacuates Hundreds of Thousands as Typhoon Kajiki Strikes; China’s Sanya Shuts Down
UK Government Delays Decision on China’s Proposed London Embassy Amid Concerns Over Redacted Plans
A 150-Year Tradition to Be Abolished? Uproar Over the Popular Central Park Attraction
×