Beautiful Virgin Islands

Friday, Feb 20, 2026

Christmas shoppers warned about fake online reviews - here's how to protect yourself

Christmas shoppers warned about fake online reviews - here's how to protect yourself

The Competition and Markets Authority (CMA) is leading an investigation into fake reviews, which includes a formal probe into Amazon and Google over concerns they have not been doing enough to combat false write-ups left on their sites.

UK shoppers have been urged to look out for fake online reviews over the Christmas period.

People across the country have bought an estimated 80 million items on the basis of positive online reviews only to be disappointed when they arrive, National Trading Standards (NTS) has said.

It added that consumer trust in online reviews is fuelling a surge in criminals using them to sell poor quality goods and services.

A total of 56% of online shoppers use online reviews as a deciding factor when making a purchase and 67% are more like to buy a product or service if it has a five-star rating, a survey for NTS suggests.

However, NTS found just one in five people check the timing and spacing of reviews online and only 18% look at reviewers' activity history, which can provide useful information about whether they are genuine.

Here are six tips from National Trading Standards to avoid falling for fake online reviews:


*  Timing and spacing - check for multiple similar reviews that have been uploaded within a few minutes or hours.

*  Check the reviewer's activity - if an account has been activated recently or has only reviewed a narrow range of products/services, it could indicate suspicious activity.

*  Vague language - legitimate reviews will often be personal and specific to the individual's experience. A fake is more likely to be vague, using generic words and phrases such as 'amazing', 'awesome' and 'buy this product'.

*  Check contact details - if a reviewer is happy to be contacted with questions, and is responsive, it's a good sign they're legitimate.

*  Use a browser plug-in - they use artificial intelligence to analyse reviews, identify suspicious activity and suggest better alternatives. Examples are Fakespot and ReviewMeta.

*  Look beyond the star rating - whilst a star rating of 4.5 or 5 can be a good quality indicator, be sure to look at the reviews too.

Fake online reviews are estimated to potentially influence £23 billion of UK consumer spending every year, according to government figures.

An investigation into fake reviews is already being conducted by the Competition and Markets Authority (CMA), which includes a formal probe into Amazon and Google over concerns they have not been doing enough to combat false write-ups posted on their sites.

Last year, Facebook, Instagram and eBay removed groups and banned individuals for buying and selling fake reviews, following action taken by the CMA.

"Bogus online reviews damage legitimate businesses and prop up those seeking to make a fast buck by selling shoddy goods," said NTS eCrime team national co-ordinator Mike Andrews.

"Many of those we surveyed said they felt deceived, conned and tricked after unwittingly falling for the fakes, often only realising the reviews were suspicious when it was too late.

"We urge those doing their Christmas shopping online to look out for fake online reviews and avoid being left out of pocket by using our tips."

Anyone who fears they have been the victim of an online scam should report it to actionfraud.police.uk or by calling 0300 123 2040.

Newsletter

Related Articles

Beautiful Virgin Islands
0:00
0:00
Close
Early 2026 Data Suggests Tentative Recovery for UK Businesses and Households
UK Introduces Digital-First Passport Rules for Dual Citizens in Border Control Overhaul
Unable to Access Live Financial Data for January UK Surplus Report
UK ‘Working Closely with US’ to Assess Impact of Supreme Court Tariff Ruling
Trump Criticises UK Decision to Restrict Use of Bases in Potential Iran Strike Scenario
UK Foreign Secretary and U.S. State Chief Hold Strategic Talks as Tensions Rise Over Joint Air Base
King Charles III Opens London Fashion Week as Royal Family Faces Fresh Scrutiny
Trump’s Evolving Stance on UK Chagos Islands Deal Draws Renewed Scrutiny
House Democrat Says Former UK Ambassador Unable to Testify in Congressional Epstein Inquiry
No Record of Prince Andrew Arrest in UK as Claims Circulate Online
UK Has Not Granted US Approval to Launch Iran Strikes from RAF Bases, Government Confirms
UK Intensifies Efforts to Secure Saudi Investment in Next-Generation Fighter Jet Programme
Former Student Files Civil Claim Against UK Authorities After Rape Charges Against Peers Are Dropped
Archer Aviation Chooses Bristol for New UK Engineering Hub to Drive Electric Air Taxi Expansion
UK Sees Surge in Medical Device Testing as Government Pushes Global Competitiveness
UK Competition Watchdog Flags Concerns Over Proposed Getty Images–Shutterstock Merger
Trump Reasserts Opposition to UK Chagos Islands Proposal, Urges Stronger Strategic Alignment
Greek Prime Minister Kyriakos Mitsotakis advocates for a ban on minors using social media.
Liberal Senator Michaelia Cash Accuses Prime Minister of Lying to Australians
Meanwhile in Time Square, NYC One of the most famous landmarks
Jensen Huang just told the story of how Elon Musk became NVIDIA’s very first customer for their powerful AI supercomputer
A Lunar New Year event in Taiwan briefly came to a halt after a temple official standing beside President Lai Ching‑te suddenly vomited, splashing Lai’s clothing
Jillian Michaels reveals Bill Gates’ $55 million investment in mRNA vaccines turned into over $1 billion.
Ex-Prince Andrew Mountbatten-Windsor's arrested
Former British Prince Andrew Arrested on Suspicion of Misconduct in Public Office
Four Chagos Islanders Establish Permanent Settlement on Atoll
Unitree Robotics founder Wang Xingxing showcases future robot deployment during Spring Festival Gala.
UK Inflation Slows Sharply in January, Strengthening Case for Bank of England Rate Cut
Hide the truth, fake the facts, pretend the opposite, Britain is as usual
UK Inflation Falls to Ten-Month Low, Markets Anticipate Interest Rate Cut
UK House Prices Climb 2.4% in December as Market Shows Signs of Stabilisation
BAE Systems Predicts Sustained Expansion as Defence Orders Reach Record High
Pro-Palestine Activists Cleared of Burglary Charges Over Break-In at UK Israeli Arms Facility
Former Reform UK Councillors Form New Local Group Amid Party Fragmentation
Reform UK Pledges to Retain Britain’s Budget Watchdog as It Seeks Broader Economic Credibility
Miliband Defends UK-California Clean Energy Pact After Sharp Criticism by Trump
University of Kentucky to Host 2026 Summer Camps Fair Connecting Families with Local Programmes
UK Police Forces Assess Claims Jeffrey Epstein Used Stansted Airport Flights in Trafficking Network
UK-Focused Equity ETF FLGB Climbs to Fresh 52-Week Peak on Strong Market Sentiment
Trump Warns UK’s Chagos Islands Agreement Is a “Big Mistake” Amid Strategic Security Debate
Trump Urges UK to Retain Sovereignty Over Diego Garcia Amid Strategic Concerns
Italian Police Arrest Man After Alleged Attempt to Abduct Toddler at Bergamo Supermarket, Child Hospitalised With Fractured Femur
Reform UK Appoints Former Conservative Minister Robert Jenrick as Finance Chief
UK Unemployment Rises to Highest in Nearly Five Years as Labour Market Weakens
Rupert Lowe Advocates for English-Only Use in the UK
US Successfully Transports Small Nuclear Reactor from California to Utah
South Korea's traditional sand wrestling sport ssireum faces declining interest at home
Japan outlawed Islam
Virginia Giuffre accuses Epstein of trafficking to powerful men for blackmail.
New Mexico lawmakers initiate investigation into Zorro Ranch linked to Jeffrey Epstein
×