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Friday, May 27, 2022

Customers complain about wet floors @ RiteWay Food Market in Pasea

Customers complain about wet floors @ RiteWay Food Market in Pasea

For years, residents who shop at the RiteWay Food Market located in Pasea Estate have made complaints about the wet floors at the flagship store on the main island of Tortola.

Customers have called our newsroom to say they have seen the hazardous conditions sometimes for weeks.

It is also our understanding that customers have fallen and sustained injuries due to the wet floors, even though the supermarket giant would have placed plywood in the area to cover the water, and has placed the appropriate wet floor signs.

On site today


During a visit to the RiteWay Food Market in Pasea today, Friday, January 21, 2022, our roving reporter saw the condition for herself.

The area close to many of the refrigerators was covered by pieces of plywood and some areas had signage and tape warning about wet floors.

Customers have taken RiteWay to court


It is also our understanding that some of the customers who have fallen over the years had sustained injuries and some have taken the business entity to court while others were settled with financial compensation.

A check of the High Court Registry shows that a current case is still ongoing.

It is unclear if reports have been made to the Environmental Health Division or the Trade Department about the wet floor conditions at RiteWay in Pasea or any other supermarket in the Territory.

Efforts to get a comment from the General Manager of Roadtown Wholesale Trading Limited, Neil Hayes, proved futile up to the time of publication.

It has not been all happy shopping for customers of RiteWay Food Markets in Pasea Estate due to wet floors causing shoppers to fall and injure themselves, according to reports.


Customers of RiteWay Food Market in Pasea have been complaining about unsafe conditions.

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