Beautiful Virgin Islands

Monday, Jul 14, 2025

Director of Customer Service post being introduced into public service

Director of Customer Service post being introduced into public service

With calls continuing for improved customer service in Government, now comes news that the post of Director of Customer Service is being introduced to enhance the Customer Service Care Centre in the Public Service.

According to Deputy Governor, Mr David D. Archer, Jr, in a Government Information Services (GIS) press release on June 27, 2022, applications are being accepted to fill the post with a suitability qualified person as part of the Public Service Transformation.

In his June Monthly Message, the Deputy Governor expressed the significance of both this new role and the Customer Service Care Centre.

“I hope you have actually seen recently a job advertised called the Director of Customer Service. We are in the business of serving people. So, how do we ensure that we have the right policies, procedures, or [that] we pay attention? We create a Customer Service Unit for the customer service approach within the Public Service” Mr Archer said.

“That means, we’ll hire someone responsible for paying attention daily to how we serve our clients,” Mr Archer added, referring to the Director of Customer Service.

Deputy Governor, Mr David D. Archer, Jr said applications are being accepted to fill the post with a suitability qualified person as part of the Public Service Transformation.


Customer Care Centre


The Customer Service Care Centre is intended to provide different channels for the Government to address what is happening throughout the Territory by public indication; facilitate the booking of appointments for the ministries and departments that are open for business; provide updates and share information on the Government’s Facebook page. The Customer Service Care Centre was established in May 2020. At the time, the Deputy Governor celebrated the new centre as a means for the public to receive an elite service during the period of COVID-19 and beyond.

“So when you hear about the new Public Service being transformed, when you hear about serving customers, understand that will be led by the Director of Customer Service,” Mr Archer said.

He encouraged anyone with interest, ideas and thoughts about Customer Service within the Public Service to apply.

'Clients at the forefront'


He added that “this journey of better serving our clients each and every day can be achieved in a more systematic, strategic way—but also with clients at the forefront of what we do.”

Persons interested in applying for Director of Customer Service can view the job listing at bvi.gov.vg/employment-opportunities.

For more information, the Customer Service Care Centre can be contacted at 468-3701. Persons can also send an email to dgo@gov.vg or contact the Office of the Deputy Governor directly via telephone at 468-2195.

Newsletter

Related Articles

Beautiful Virgin Islands
0:00
0:00
Close
Australia Rules Out Pre‑commitment of Troops, Reinforces Defence Posture Amid US‑China Tensions
Martha Wells Says Humanity Still Far from True Artificial Intelligence
Nvidia Becomes World’s First Four‑Trillion‑Dollar Company Amid AI Boom
U.S. Resumes Deportations to Third Countries After Supreme Court Ruling
Excavation Begins at Site of Mass Grave for Children at Former Irish Institution
Iranian President Reportedly Injured During Israeli Strike on Secret Facility
EU Delays Retaliatory Tariffs Amid New U.S. Threats on Imports
Trump Defends Attorney General Pam Bondi Amid Epstein Memo Backlash
Renault Shares Drop as CEO Luca de Meo Announces Departure Amid Reports of Move to Kering
Senior Aides for King Charles and Prince Harry Hold Secret Peace Summit
Anti‑Semitism ‘Normalised’ in Middle‑Class Britain, Says Commission Co‑Chair
King Charles Meets David Beckham at Chelsea Flower Show
If the Department is Really About Justice: Ghislaine Maxwell Should Be Freed Now
NYC Candidate Zohran Mamdani’s ‘Antifada’ Remarks Spark National Debate on Political Language and Economic Policy
President Trump Visits Flood-Ravaged Texas, Praises Community Strength and First Responders
From Mystery to Meltdown, Crisis Within the Trump Administration: Epstein Files Ignite A Deepening Rift at the Highest Levels of Government Reveals Chaos, Leaks, and Growing MAGA Backlash
Trump Slams Putin Over War Death Toll, Teases Major Russia Announcement
Reparations argument crushed
Rainmaker CEO Says Cloud Seeding Paused Before Deadly Texas Floods
A 92-year-old woman, who felt she doesn't belong in a nursing home, escaped the death-camp by climbing a gate nearly 8 ft tall
French Journalist Acquitted in Controversial Case Involving Brigitte Macron
Elon Musk’s xAI Targets $200 Billion Valuation in New Fundraising Round
Kraft Heinz Considers Splitting Off Grocery Division Amid Strategic Review
Trump Proposes Supplying Arms to Ukraine Through NATO Allies
EU Proposes New Tax on Large Companies to Boost Budget
Trump Imposes 35% Tariffs on Canadian Imports Amid Trade Tensions
Junior Doctors in the UK Prepare for Five-Day Strike Over Pay Disputes
US Opens First Rare Earth Mine in Over 70 Years in Wyoming
Kurdistan Workers Party Takes Symbolic Step Towards Peace in Northern Iraq
Bitcoin Reaches New Milestone of $116,000
Biden’s Doctor Pleads the Fifth to Avoid Self-Incrimination on President’s Medical Fitness
Grok Chatbot Faces International Backlash for Antisemitic Content
Severe Heatwave Claims 2,300 Lives Across Europe
NVIDIA Achieves Historic Milestone as First Company Valued at $4 Trillion
Declining Beer Consumption Signals Cultural Shift in Germany
Linda Yaccarino Steps Down as CEO of X After Two Years
US Imposes New Tariffs on Brazilian Exports Amid Political Tensions
Azerbaijan and Armenia are on the brink of a historic peace deal.
Emails Leaked: How Passenger Luggage Became a Side Income for Airport Workers
Polish MEP: “Dear Leftists - China is laughing at you, Russia is laughing, India is laughing”
BRICS Expands Membership with Indonesia and Ten New Partner Countries
Weinstein Victim’s Lawyer Says MeToo Movement Still Strong
U.S. Enacts Sweeping Tax and Spending Legislation Amid Trade Policy Shifts
Football Mourns as Diogo Jota and Brother André Silva Laid to Rest in Portugal
Labour Expected to Withdraw Support for Special Needs Funding Model
Leaked Audio Reveals Tory Aide Defending DEI Record
Elon Musk Founds a Party Following a Poll on X: "You Wanted It – You Got It!"
London Stock Exchange Faces Historic Low in Initial Public Offerings
A new online platform has emerged in the United Kingdom, specifically targeting Muslim men seeking virgin brides
Trump Celebrates Independence Day with B-2 Flyover and Signs Controversial Legislation
×