Beautiful Virgin Islands

Tuesday, Jun 03, 2025

Director of Customer Service post being introduced into public service

Director of Customer Service post being introduced into public service

With calls continuing for improved customer service in Government, now comes news that the post of Director of Customer Service is being introduced to enhance the Customer Service Care Centre in the Public Service.

According to Deputy Governor, Mr David D. Archer, Jr, in a Government Information Services (GIS) press release on June 27, 2022, applications are being accepted to fill the post with a suitability qualified person as part of the Public Service Transformation.

In his June Monthly Message, the Deputy Governor expressed the significance of both this new role and the Customer Service Care Centre.

“I hope you have actually seen recently a job advertised called the Director of Customer Service. We are in the business of serving people. So, how do we ensure that we have the right policies, procedures, or [that] we pay attention? We create a Customer Service Unit for the customer service approach within the Public Service” Mr Archer said.

“That means, we’ll hire someone responsible for paying attention daily to how we serve our clients,” Mr Archer added, referring to the Director of Customer Service.

Deputy Governor, Mr David D. Archer, Jr said applications are being accepted to fill the post with a suitability qualified person as part of the Public Service Transformation.


Customer Care Centre


The Customer Service Care Centre is intended to provide different channels for the Government to address what is happening throughout the Territory by public indication; facilitate the booking of appointments for the ministries and departments that are open for business; provide updates and share information on the Government’s Facebook page. The Customer Service Care Centre was established in May 2020. At the time, the Deputy Governor celebrated the new centre as a means for the public to receive an elite service during the period of COVID-19 and beyond.

“So when you hear about the new Public Service being transformed, when you hear about serving customers, understand that will be led by the Director of Customer Service,” Mr Archer said.

He encouraged anyone with interest, ideas and thoughts about Customer Service within the Public Service to apply.

'Clients at the forefront'


He added that “this journey of better serving our clients each and every day can be achieved in a more systematic, strategic way—but also with clients at the forefront of what we do.”

Persons interested in applying for Director of Customer Service can view the job listing at bvi.gov.vg/employment-opportunities.

For more information, the Customer Service Care Centre can be contacted at 468-3701. Persons can also send an email to dgo@gov.vg or contact the Office of the Deputy Governor directly via telephone at 468-2195.

Newsletter

Related Articles

Beautiful Virgin Islands
0:00
0:00
Close
Harvard Urges US to Unfreeze Funds for Public Health Research
Businessman Mauled by Lion at Luxury Namibian Lodge
Researchers Consider New Destinations Beyond the U.S.
53-Year-Old Doctor Claims Biological Age of 23
Trump Struggles to Secure Trade Deals With China and Europe
Russia to Return 6,000 Corpses Under Ukraine Prisoner Swap Deal
Microsoft Lays Off Hundreds More Amid Restructuring
Harvey Weinstein’s Publicist Embraces Notoriety
Macron and Meloni Seek Unity Despite Tensions
Trump Administration Accused of Obstructing Deportation Cases
Newark Mayor Sues Over Arrest at Immigration Facility
Center-Left Candidate Projected to Win South Korean Presidency
Trump’s Tariffs Predicted to Stall Global Economic Growth
South Korea’s President-Elect Expected to Take Softer Line on Trump and North Korea
Trump’s China Strategy Remains a Geopolitical Puzzle
Ukraine Executes Long-Range Drone Strikes on Russian Airbases
Conservative Karol Nawrocki wins Poland’s presidential election
Study Identifies Potential Radicalization Risk Among Over One Million Muslims in Germany
Good news: Annalena Baerbock Elected President of the UN General Assembly
Apple Appeals EU Law Over User Data Sharing Requirements
South Africa: "First Black Bank" Collapses after Being Looted by Owners
Poland will now withdraw from the EU migration pact after pro-Trump nationalist wins Election
"That's Disgusting, Don’t Say It Again": The Trump Joke That Made the President Boil
Trump Cancels NASA Nominee Over Democratic Donations
Paris Saint-Germain's Greatest Triumph Is Football’s Lowest Point
OnlyFans for Sale: From Lockdown Lifeline to Eight-Billion-Dollar Empire
Mayor’s Security Officer Implicated | Shocking New Details Emerge in NYC Kidnapping Case
Hegseth Warns of Potential Chinese Military Action Against Taiwan
OPEC+ Agrees to Increase Oil Output for Third Consecutive Month
Jamie Dimon Warns U.S. Bond Market Faces Pressure from Rising Debt
Turkey Detains Istanbul Officials Amid Anti-Corruption Crackdown
Taylor Swift Gains Ownership of Her First Six Albums
Bangkok Ranked World's Top City for Remote Work in 2025
Satirical Sketch Sparks Political Spouse Feud in South Korea
Indonesia Quarry Collapse Leaves Multiple Dead and Missing
South Korean Election Video Pulled Amid Misogyny Outcry
Asian Economies Shift Away from US Dollar Amid Trade Tensions
Netflix Investigates Allegations of On-Set Mistreatment in K-Drama Production
US Defence Chief Reaffirms Strong Ties with Singapore Amid Regional Tensions
Vietnam Faces Strategic Dilemma Over China's Mekong River Projects
Malaysia's First AI Preacher Sparks Debate on Islamic Principles
White House Press Secretary Criticizes Harvard Funding, Advocates for Vocational Training
France to Implement Nationwide Smoking Ban in Outdoor Spaces Frequented by Children
Meta and Anduril Collaborate on AI-Driven Military Augmented Reality Systems
Russia's Fossil Fuel Revenues Approach €900 Billion Since Ukraine Invasion
U.S. Justice Department Reduces American Bar Association's Role in Judicial Nominations
U.S. Department of Energy Unveils 'Doudna' Supercomputer to Advance AI Research
U.S. SEC Dismisses Lawsuit Against Binance Amid Regulatory Shift
Alcohol Industry Faces Increased Scrutiny Amid Health Concerns
Italy Faces Population Decline Amid Youth Emigration
×