Beautiful Virgin Islands

Thursday, Aug 18, 2022

Director of Customer Service post being introduced into public service

Director of Customer Service post being introduced into public service

With calls continuing for improved customer service in Government, now comes news that the post of Director of Customer Service is being introduced to enhance the Customer Service Care Centre in the Public Service.

According to Deputy Governor, Mr David D. Archer, Jr, in a Government Information Services (GIS) press release on June 27, 2022, applications are being accepted to fill the post with a suitability qualified person as part of the Public Service Transformation.

In his June Monthly Message, the Deputy Governor expressed the significance of both this new role and the Customer Service Care Centre.

“I hope you have actually seen recently a job advertised called the Director of Customer Service. We are in the business of serving people. So, how do we ensure that we have the right policies, procedures, or [that] we pay attention? We create a Customer Service Unit for the customer service approach within the Public Service” Mr Archer said.

“That means, we’ll hire someone responsible for paying attention daily to how we serve our clients,” Mr Archer added, referring to the Director of Customer Service.

Deputy Governor, Mr David D. Archer, Jr said applications are being accepted to fill the post with a suitability qualified person as part of the Public Service Transformation.


Customer Care Centre


The Customer Service Care Centre is intended to provide different channels for the Government to address what is happening throughout the Territory by public indication; facilitate the booking of appointments for the ministries and departments that are open for business; provide updates and share information on the Government’s Facebook page. The Customer Service Care Centre was established in May 2020. At the time, the Deputy Governor celebrated the new centre as a means for the public to receive an elite service during the period of COVID-19 and beyond.

“So when you hear about the new Public Service being transformed, when you hear about serving customers, understand that will be led by the Director of Customer Service,” Mr Archer said.

He encouraged anyone with interest, ideas and thoughts about Customer Service within the Public Service to apply.

'Clients at the forefront'


He added that “this journey of better serving our clients each and every day can be achieved in a more systematic, strategic way—but also with clients at the forefront of what we do.”

Persons interested in applying for Director of Customer Service can view the job listing at bvi.gov.vg/employment-opportunities.

For more information, the Customer Service Care Centre can be contacted at 468-3701. Persons can also send an email to dgo@gov.vg or contact the Office of the Deputy Governor directly via telephone at 468-2195.

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