Beautiful Virgin Islands

Monday, Jul 14, 2025

Fixed Monthly Billing Discontinued- W&SD Says Faulty Meters Being Replaced

Fixed Monthly Billing Discontinued- W&SD Says Faulty Meters Being Replaced

The Water and Sewerage Department (W&SD) has discontinued fixed monthly billing for consumers.
The department is also assuring residents that it is continuing improvement efforts in the replacement of defective meters, with digital metres across the Territory.

Director Mrs. Perline Scatliffe-Leonard said work began in July 2020 to replace faulty mechanical metres that have been in the field for 20 plus years and have surpassed their useful life.

“Approximately seventy-nine percent (79%) of the old meters were creating scenarios of deficit for the department’s operational expenses. Those are being replaced with new digital metres. As a result, fixed monthly billing will be discontinued and customers will be billed monthly according to their actual water usage," Mrs. Scatliffe-Leonard said in a September 21 press release.

The Director added, “What we do not want is a system that will eventually be unsustainable for the department, and Government on a whole. We also want to ensure that customers are billed for their true usage. We would like to thank the public, for the many pictures, videos and calls, where leaks and bursts were visible.”

Last week, residents were warned by the department that it is recommencing disconnection of its service from October 1 over non-payment.

Meanwhile, Minister for Transportation, Works and Utilities, Hon. Kye Rymer has stated that the ministry has been working tirelessly to improve the Territory’s water storage and distribution capacity.

“The improvement works include reducing pressure with Pressure Reducing Valves, leak detection exercises, leak repairs with resilient materials, installation of air-release valves, and meters,” Hon. Rymer recently stated.

For additional queries or concerns on accounts, customers may telephone the department at 468-5834 or email at wsd@gov.vg. Persons should expect a response within 24-hours during the regular work week. Concerns received after 2:00 p.m. on a Friday will be addressed by 12:00 noon the next work day Monday.

The following are some water conservation tips from the Water and Sewerage Department: If you can, install a Low-Flow shower head to conserve on the water being used for this purpose; if your toilet is constantly running, try replacing the float; turn the water off while brushing your teeth; for farmers and home gardeners, the best time to water crops and flowers is in the morning before the sun rises. This would ensure that the water gets to the roots before evaporation can occur; perform general maintenance on your property by checking faucets, lines and water meter/s for leaks; and if you observe that an area close to your meter is moist or wet, please call the department at 468-5901.
Newsletter

Related Articles

Beautiful Virgin Islands
0:00
0:00
Close
Air India Pilot’s Mental Health Records Under Scrutiny
Google Secures Windsurf AI Coding Team in $2.4 Billion Licence Deal
Jamie Dimon Warns Europe Is Losing Global Competitiveness and Flags Market Complacency
South African Police Minister Suspended Amid Organised Crime Allegations
Nvidia CEO Claims Chinese Military Reluctance to Use US AI Technology
Hong Kong Advances Digital Asset Strategy to Address Economic Challenges
Australia Rules Out Pre‑commitment of Troops, Reinforces Defence Posture Amid US‑China Tensions
Martha Wells Says Humanity Still Far from True Artificial Intelligence
Nvidia Becomes World’s First Four‑Trillion‑Dollar Company Amid AI Boom
U.S. Resumes Deportations to Third Countries After Supreme Court Ruling
Excavation Begins at Site of Mass Grave for Children at Former Irish Institution
Iranian President Reportedly Injured During Israeli Strike on Secret Facility
EU Delays Retaliatory Tariffs Amid New U.S. Threats on Imports
Trump Defends Attorney General Pam Bondi Amid Epstein Memo Backlash
Renault Shares Drop as CEO Luca de Meo Announces Departure Amid Reports of Move to Kering
Senior Aides for King Charles and Prince Harry Hold Secret Peace Summit
Anti‑Semitism ‘Normalised’ in Middle‑Class Britain, Says Commission Co‑Chair
King Charles Meets David Beckham at Chelsea Flower Show
If the Department is Really About Justice: Ghislaine Maxwell Should Be Freed Now
NYC Candidate Zohran Mamdani’s ‘Antifada’ Remarks Spark National Debate on Political Language and Economic Policy
President Trump Visits Flood-Ravaged Texas, Praises Community Strength and First Responders
From Mystery to Meltdown, Crisis Within the Trump Administration: Epstein Files Ignite A Deepening Rift at the Highest Levels of Government Reveals Chaos, Leaks, and Growing MAGA Backlash
Trump Slams Putin Over War Death Toll, Teases Major Russia Announcement
Reparations argument crushed
Rainmaker CEO Says Cloud Seeding Paused Before Deadly Texas Floods
A 92-year-old woman, who felt she doesn't belong in a nursing home, escaped the death-camp by climbing a gate nearly 8 ft tall
French Journalist Acquitted in Controversial Case Involving Brigitte Macron
Elon Musk’s xAI Targets $200 Billion Valuation in New Fundraising Round
Kraft Heinz Considers Splitting Off Grocery Division Amid Strategic Review
Trump Proposes Supplying Arms to Ukraine Through NATO Allies
EU Proposes New Tax on Large Companies to Boost Budget
Trump Imposes 35% Tariffs on Canadian Imports Amid Trade Tensions
Junior Doctors in the UK Prepare for Five-Day Strike Over Pay Disputes
US Opens First Rare Earth Mine in Over 70 Years in Wyoming
Kurdistan Workers Party Takes Symbolic Step Towards Peace in Northern Iraq
Bitcoin Reaches New Milestone of $116,000
Biden’s Doctor Pleads the Fifth to Avoid Self-Incrimination on President’s Medical Fitness
Grok Chatbot Faces International Backlash for Antisemitic Content
Severe Heatwave Claims 2,300 Lives Across Europe
NVIDIA Achieves Historic Milestone as First Company Valued at $4 Trillion
Declining Beer Consumption Signals Cultural Shift in Germany
Linda Yaccarino Steps Down as CEO of X After Two Years
US Imposes New Tariffs on Brazilian Exports Amid Political Tensions
Azerbaijan and Armenia are on the brink of a historic peace deal.
Emails Leaked: How Passenger Luggage Became a Side Income for Airport Workers
Polish MEP: “Dear Leftists - China is laughing at you, Russia is laughing, India is laughing”
BRICS Expands Membership with Indonesia and Ten New Partner Countries
Weinstein Victim’s Lawyer Says MeToo Movement Still Strong
U.S. Enacts Sweeping Tax and Spending Legislation Amid Trade Policy Shifts
Football Mourns as Diogo Jota and Brother André Silva Laid to Rest in Portugal
×