During an interview with the Government Information Service, the Governor said that despite explanations of the Governor’s role, people still seek recourse from his office.
“I do get a lot of people coming to my office or writing to me. There’s a number of things – firstly, my office will direct them to the correct authority; normally that is a ministerial responsibility of the private secretary or at the Minister’s office; sometimes it can be things that the Ministry of state needs to deal with,” His Excellency stated.
Mr. Jaspert noted that people seem to still believe that his office can sort issues out, and so residents continue to complain at the Governor’s Office.
“There can sometimes be a bit of a mindset that an audience with the Governor or a chat with the Governor, or however it's termed, is going to solve everything and all people need to do is get ten minutes with the Governor and tell him this is what’s gone wrong in my life and the Governor will solve it.”
While the Governor said that he cannot solve the issues affecting the residents, he said that as Governor he can work with Government to ensure that certain things are in place.
“What I want to put the priority on is building up the institutions of the Territory so that they are fully transparent. People have quality in terms of how they are treated…If they’ve got a complaint against the service--we have a Complaints Commissioner. How does that Complaints Commissioner deal with that? If they can’t get a service from the public service, if they feel they're being victimized in a certain way...,” the Governor explained.
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