The Morris' claims come in the wake of a $25 million lawsuit filed by a family following a viral video that appears to show the character Rosita ignoring two young Black girls during a "meet and greet" at Sesame Place in Philadelphia.

The incident has sparked widespread debate in the U.S., with famed civil rights campaigner the Reverend Jesse Jackson involved.

Kimberly said she took Jaheim, then 4, to the popular theme park on March 4. "We went to watch 'story time' with Big Bird, and afterward Jaheim went to go and meet Big Bird.

"With other kids, who were mostly white, he was taking pictures and giving out hugs and high fives.

"Jaheim just wanted a high five but Big Bird was totally different with him. The bird looked directly at him and refused to put his hand out.

"Jaheim was so sad afterwards, it was heartbreaking to see."

Dad Jaren added: "I thought it was just us, but now I'm seeing other people have gone through the same thing and we needed to share our story."

Jaheim and his mom flew to Orlando so that the youngster could go to the theme park to see his favorite Sesame Street characters.

She and her husband said their son was bursting with excitement before they went but when they got there, things started to take a sad turn.

Kimberly said what happened to Jaheim was similar to a video which recently went viral, which appears to show two little Black girls being snubbed by the character Rosita at Sesame Place.

She alleged: "I saw him run back saying sadly 'Mommy, the bird didn't high five me.'

"He was not active with my child despite interacting with all the others. I remember noticing and thinking 'oh wow.'

"It was heartbreaking to see. I wanted to cry when he was reaching his hand out and the bird wouldn't touch him."

The parents said that since then, Jaheim has grown less and less fond of Sesame Street, having been a huge fan before they went to the theme park.

They say they are "worried" to hear it wasn't a one-time incident.

"We won't go back there ever again. They need to do better," Kimberly said.

Sesame Workshop, the non-profit group behind Sesame Street, was approached for comment and shared a previous statement about the original viral incident, refusing to offer anything more specific to Jaheim's experience.

It said: "Sesame Workshop is aware of the recent incident at Sesame Place Philadelphia, which we take very seriously. What these children experienced is unacceptable.

"We have been in contact with Sesame Place, our licensed park partner, and they have assured us that they will conduct bias training and a thorough review of the ways in which they engage with families and guests.

"As a global nonprofit educational organization with a mission to help children grow smarter, stronger and kinder, Sesame Workshop has always stood for respect, inclusion and belonging and is committed to providing the highest quality engaging experiences for all children and families.

"We hold our partners to the same high standards.

"We will continue working with our long-term partner Sesame Place to ensure that appropriate actions are taken and that incidents like this do not happen in the future."

Sesame Place then suggested Zenger News contact SeaWorld, which runs Sesame Street Land in Orlando.

A SeaWorld employee offered a comment, which they asked to be attributed to Sesame Street Land.

It said: "We want every child who comes to our park to feel included, seen and inspired and we are disappointed to learn that this child came away from his experience in our park feeling disappointed.

"This is the first time we have been made aware of this incident and are reaching out to the family to speak with them about it."