British Virgin Islands

Friday, Dec 04, 2020

Telecoms companies implement new measures in response to COVID-19 threat

Telecoms companies implement new measures in response to COVID-19 threat

Local telecommunications providers have adjusted a number of their policies in light of the Coronavirus Disease 2019 (COVID-19) pandemic to protect the safety of customers and employees in the British Virgin Islands.

These include social distancing measures where customers are being encouraged to use remote services to pay bills, interact with local agents online or via telephone to rectify issues and reduce traffic in stores during open hours; unless absolutely necessary.


Flow BVI said they are taking the health and safety of their customers and employees very seriously, and therefore have enacted a number of additional measures to ensure the highest safety standards in their industry.

These measures include an increase in the cleaning of all stores and offices to three times daily. High-touch areas such as counters and doors will also be frequently cleaned throughout the day, employees and external teams have been trained and given tools to safely conduct house-call assignments, and a 24/7 customer call team service to handle queries, new purchases and facilitate paying bills online.


Digicel also indicated that they too were taking the pandemic very seriously.

Apart from the increased sanitization measures, Digicel has gone further by banning all employees from travelling, cancelled all planned large-scale events and training sessions, and reduced distribution of printed materials to prevent transmission from those surfaces.

The telecoms provider also said they have teamed up with the health ministries across the region to deliver COVID-19 related information to the public.

Digicel has also initiated a no charge policy for calls made to the BVI Medical Hotline and for persons visiting governments government’s webpage about COVID-19.


Meanwhile, CCT BVI said they are exercising an abundance of caution and are promoting social distancing through the reduction of opening hours at all stores until April 15, and limiting physical traffic.

Apart from their Tortola Pier Park store which will be closed until further notice, the remainder stores will now be operating from Monday to Friday only, from 9 am to 5 pm.

CCT also said that they have limit store visits to strictly customers who are signing up for new service, buying new devices or trouble shooting existing devices. Customers requiring other services will have to conduct transactions online on via or through the CCT BVI Call Centre.

CCT further announced upgrades to their Freedom plans which will see customers receiving up to 15 gigabytes of data depending on the package, and an increase in call minutes at no additional expense.


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