Beautiful Virgin Islands

Friday, Sep 11, 2026

The people fighting viral fakes from their sofas

Social media companies are struggling to contain a wave of coronavirus misinformation. Into the breach have stepped volunteers who are fighting to stop rumours, bad advice and conspiracy theories from going viral.

Rachael Hogg is currently juggling her busy job as a project manager and teaching her nine-year-old from her home in the market town of Morpeth, about 15 miles north of Newcastle.

But if that wasn't enough, each day she's also deleting as many as 50 misleading posts about coronavirus from the local Facebook group she runs.


Information frontline volunteers

Morpeth Matters has 22,000 members - substantially more than the actual population of the town. The group's numbers are swelled by former residents and people from surrounding villages who turn to Facebook for local info.

"The group has been overwhelmed with scaremongering, speculation about what's in the supermarkets, conspiracy theories and misleading posts," Rachael explains after a long day of home-schooling and work around her kitchen table.

In normal times she'd be out socialising with friends or performing official business - she's a town councillor. But at the moment she's spending what she calls "an unhealthy amount of time" online.

"Somebody once said to me, if it's on Morpeth Matters, it must be true," she says. "I think people are more likely to believe what's posted in local Facebook groups, because it seems to come from within their community."

Rachael has had to reject false posts about tanks on the streets of Newcastle, untrustworthy information about how the virus is spread and a questionable post attributed to an unnamed "NHS worker". That post contained a mix of accurate information and potentially panic-inducing phrases ("do not leave home for bread or anything!") that do not align with current guidelines.

Rachael says misleading information online has caused people in the town to rush out to supermarkets, panic their neighbours and inundate local schools with phone calls.


Social media problems

Volunteer moderators like Rachael have stepped in as staffing at the big social media companies has been hit by coronavirus.

Facebook says it's operating with a "reduced and remote workforce", so it is prioritising investigating the most harmful content.

Similarly, YouTube and Twitter are relying less on human moderators and more on automated flagging tools and artificial intelligence.

Apps 'need dedicated fake coronavirus news button'
Social giants police web with AI as staff sent home


Worry in Walthamstow

Waqas Hussain, who was born and raised in Walthamstow in north-east London, is an accountant with four children. He's also a moderator of Walthamstow Residents NEWS, which has more than 28,000 members.

"Misleading posts are deleted and the debunking is posted," he says. "No fake news allowed."

Waqas says he feels "a sense of duty to ensure only factual information gets published", and so he investigates posts in a way that's not dissimilar to professional fact-checkers.

"I will spend some time looking up the facts and then do a long post about it. There is all sorts [of bad information] - posts about the seriousness of coronavirus, shops being fined and links from unscrupulous websites. All such posts are deleted as soon as I see them."

That includes YouTube videos being shared about a conspiracy theory which falsely links 5G to coronavirus. Proponents of the theory have been behind a rash of attacks on mobile phone infrastructure.

In between rounds of board games with his children, Waqas recently investigated a photo of a fake message claiming to be from the government and threatening fines if people leave their homes, even for essential goods. It too got deleted.


Scaremongering in Swindon

Another Facebook group, Swindon Community Notice Board, has more than 18,000 members.

It might have become a hotbed of misinformation were it not for its moderators, Debra Collins and Graham Stobbs. They say they reject around 150 misleading posts every single day.

The 49-year-olds usually run music events together. Army veteran Graham, who has post-traumatic stress disorder, is particularly busy since he's using his exercise time to train for a kayak challenge to raise money for a mental health charity.

But at the moment, Debra and Graham say they are distracted "all day every day" by the group. Thousands of members have joined since the start of the pandemic.

"We work closely with our local authority and local MPs to ensure there is consistent and correct information shared," Debra says.

A lot of the posts they reject are scaremongering "from non-official sources which later turned out to be fake news," she says.

A similar thing is happening in a local Facebook group in Stoke-on-Trent.

A medical receptionist, who runs the group but asked not to be named because of her job, told BBC News that she's been stopping misleading medical information from reaching the rest of the group.

"One post encouraged everyone to try and get hold of inhalers used by asthma sufferers to combat the virus. This puts horrendous pressure on the NHS as patients call us requesting inhalers that are not only useless, but they are not entitled to be prescribed."

A local GP surgery in the area even had to issue a statement because of the number of people contacting them after hearing false news on Facebook about fictional coronavirus "rescue packs".

In a crisis like this one, some people are trying to pitch in wherever they can - including in the fight against online misinformation.

Newsletter

Related Articles

Beautiful Virgin Islands
0:00
0:00
Close
Merz Rebukes AfD Expansion in Saxony-Anhalt
OpenAI Unveils GPT-6 and Says: "We May Already Have Reached AGI"
Congressman Accused Andrew of Sex Crimes in the United States
Donald Trump: "I'm Glad Harry and Meghan Left the United States"
Spicy Food Is Linked to Lower Death Risk — but It Is Not a Miracle Cure
AfD Enters Saxony-Anhalt Election at 41% in Historic Test for German Politics
Gen Z Turns to Investing as America's First-Home Dream Moves Further Out of Reach
TSA Unveils Major Airport-Security Overhaul as It Drops Gold+ Privatization Plan
CIA Chief Warned Russia Against Attacking NATO in Secret Moscow Mission
Raheem Sterling Charged With Dangerous Driving After Lamborghini Crash
The Secret Dolly Parton Kept Until Her Death: "She Was Much Sicker Than She Let On"
Glacier Collapse, Not Earthquake, Triggered Deadly Nepal-Tibet Flood
Turnbull Warns AUKUS Could Leave Australia Without Promised Nuclear Submarines
California Billionaires Pour More Than $150 Million Into Fight Over Proposed Wealth Tax
German Broadcaster Goes Dark to Warn AfD Could End Its Saxony-Anhalt Service
Badenoch Plans Major Shadow Cabinet Reshuffle as Tories Struggle in Third Place
Prime Minister Andy Burnham to Give Ukraine Classified Storm Shadow Blueprints for Domestic Missile Production
UK Graduate Job Vacancies Plunge 45% to Lowest Levels on Record
Iranian Hackers Shut Down British Power Plant for Four Days in Landmark Cyber Attack
Novak Djokovic Reveals Relentless Self-Doubt and Rejects Retirement in New Documentary
Trump Imposes 50% Tariffs on Canadian Goods After Bilateral Trade Talks Collapse
Australia Combines Indigenous Fire Knowledge With Satellite Tech to Combat Catastrophic Wildfires
Father and Son Jailed in Scotland Over £900,000 Airport Cannabis Smuggling Operation
UK Fraud Reports Surge Sevenfold as Criminals Exploit QR Codes in Parking Meters and Phishing Emails
Brighton Thrash Aston Villa in Four-Goal Opening Half as Manchester City Trail Bournemouth
Erin Patterson Appeals Triple Murder Convictions After Hotel Mixed Sequestered Jury With Prosecution
The rise and fall of Hui Ka Yan, China’s richest man
Woke: Britain Considers Plain Packaging for Cigars as Specialist Shops Warn of Industry Collapse
Britain's Public-Service Productivity Remains Below 2019 as £80 Billion Output Gap Fuels WFH Debate
Mandelson Epstein Case in Jeopardy as U.S. Files Stay Out of Reach
Prince Harry and Six Others Ordered to Pay £9.5 Million After High Court Defeat
Petrol Bombs Set Luxury Cars Alight Outside Birmingham Wedding as Police Hunt Three Men
Bitcoin Surges Toward $80,000 as Short Squeeze and ETF Inflows Ignite Crypto Rally
Twenty-Nine US States Take Meta to Trial Over Alleged Child Addiction on Instagram and Facebook
Former Scottish National Party Executive Peter Murrell Jailed for Five Years Over £400,000 Embezzlement
Moderna and Merck's Personalized Cancer Vaccine Succeeds in Historic Late-Stage Melanoma Trial
Prince Harry and Meghan to Move Back to Britain With Their Children
England and Wales Have Fewer Than 1,800 Prison Places Left for Men
Suspected People Smuggler Arrested After Investigation Identified Him
Children's Doctors Warn That Vaping Can Lead Young People to Smoking
Hundreds of Thousands of Students Receive GCSE and Vocational Results Across England, Wales and Northern Ireland
Here Is What Can Never Happen in Your Country: Taiwan Is Giving Money to All Its People Because It Collected Too Much Tax
UK Inflation Rises to 2.9% as Energy Bills Jump
UK Issues New Conduct Guide for Asylum Seekers on Consent and Respect
A Sleepless Night on Wall Street: Nasdaq to Begin Nearly Round-the-Clock Trading
"The First in the World": 69-Year-Old Protested Artificial Intelligence—and Went to Jail
Ukraine's Ousted Defence Minister Calls for Wartime Presidential Election
China’s Lifelike AI Humans Move From Livestreams Into Real-World Service Roles
Sarah Ferguson Reportedly Retreats to Late Ex-Boyfriend's Swiss Chalet
Cristiano Ronaldo and Georgina Rodríguez Sign Prenup Protecting Their Separate Fortunes
×