Beautiful Virgin Islands

Tuesday, Jun 03, 2025

Improved passenger experience a priority for Gov't

Improved passenger experience a priority for Gov't

Officials from the Ministry of Natural Resources, Labour and Immigration met with ferry service operators last week to address existing operating procedures and build synergy with the goal of improving the overall passenger experience at the respective ports of entry.
Business Change Manager in the Deputy Governor’s Office, Ms Kedimone Rubaine, who is also responsible for customer service improvement on the Public Service Transformation Team made a presentation on the customer service satisfaction data which was received in December of 2019 from the recently installed Customer Service Touch Terminals installed at both Road Town and Beef Island arrival terminals.

Ms Rubaine gave insight on the experience passengers had upon their arrival to the Territory and added that the data presented provided a general overview of the satisfaction and dissatisfaction of guests.

Ms Rubaine explained that the terminals are positioned at the exit of each arrival lounge, thereby allowing guests to rate their experience when they step off a vessel/aircraft to when they exit the terminal, taking into consideration their encounters with all agencies involved in the entry process.

Acting Chief Immigration Officer, Mr Ian B. Penn also briefed the operators on the upcoming implementation of the New Border Management and Electronic Visa System which is expected to address concerns from the Department of Immigration. Mr Penn also reminded the operators of their role in assisting Government departments and agencies to improve passenger experience by reducing wait times and avoidable inconveniences.

Meanwhile, Permanent Secretary in the Ministry of Natural Resources, Labour and Immigration, Dr Marcia Potter spoke of the importance of statistical data gathering from passengers as well as internally so that Government agencies and stakeholders may address the issues and streamline processes and policies, which will lead to improved passenger experiences. She said, “Data is important for us to get a clear idea of what the problem is and therefore better understand how to address the issues. It is important that we ensure the safety of all stakeholders and thus ensure a good experience for all using our ports.”

The ferry service operators also had the opportunity to have their concerns addressed as well as provide feedback on how the process at the ports of entry may be improved. The representatives present at the stakeholder meeting included operators from Road Town Fast Ferry, Native Son Incorporated, Ocean Dreams Water Taxi, Aquatic Rentals, Inter-Island Boat Services and Smith’s Ferry Service.
Newsletter

Related Articles

Beautiful Virgin Islands
0:00
0:00
Close
Dutch government falls as far-right leader Wilders quits coalition
Harvard Urges US to Unfreeze Funds for Public Health Research
Businessman Mauled by Lion at Luxury Namibian Lodge
Researchers Consider New Destinations Beyond the U.S.
53-Year-Old Doctor Claims Biological Age of 23
Trump Struggles to Secure Trade Deals With China and Europe
Russia to Return 6,000 Corpses Under Ukraine Prisoner Swap Deal
Microsoft Lays Off Hundreds More Amid Restructuring
Harvey Weinstein’s Publicist Embraces Notoriety
Macron and Meloni Seek Unity Despite Tensions
Trump Administration Accused of Obstructing Deportation Cases
Newark Mayor Sues Over Arrest at Immigration Facility
Center-Left Candidate Projected to Win South Korean Presidency
Trump’s Tariffs Predicted to Stall Global Economic Growth
South Korea’s President-Elect Expected to Take Softer Line on Trump and North Korea
Trump’s China Strategy Remains a Geopolitical Puzzle
Ukraine Executes Long-Range Drone Strikes on Russian Airbases
Conservative Karol Nawrocki wins Poland’s presidential election
Study Identifies Potential Radicalization Risk Among Over One Million Muslims in Germany
Good news: Annalena Baerbock Elected President of the UN General Assembly
Apple Appeals EU Law Over User Data Sharing Requirements
South Africa: "First Black Bank" Collapses after Being Looted by Owners
Poland will now withdraw from the EU migration pact after pro-Trump nationalist wins Election
"That's Disgusting, Don’t Say It Again": The Trump Joke That Made the President Boil
Trump Cancels NASA Nominee Over Democratic Donations
Paris Saint-Germain's Greatest Triumph Is Football’s Lowest Point
OnlyFans for Sale: From Lockdown Lifeline to Eight-Billion-Dollar Empire
Mayor’s Security Officer Implicated | Shocking New Details Emerge in NYC Kidnapping Case
Hegseth Warns of Potential Chinese Military Action Against Taiwan
OPEC+ Agrees to Increase Oil Output for Third Consecutive Month
Jamie Dimon Warns U.S. Bond Market Faces Pressure from Rising Debt
Turkey Detains Istanbul Officials Amid Anti-Corruption Crackdown
Taylor Swift Gains Ownership of Her First Six Albums
Bangkok Ranked World's Top City for Remote Work in 2025
Satirical Sketch Sparks Political Spouse Feud in South Korea
Indonesia Quarry Collapse Leaves Multiple Dead and Missing
South Korean Election Video Pulled Amid Misogyny Outcry
Asian Economies Shift Away from US Dollar Amid Trade Tensions
Netflix Investigates Allegations of On-Set Mistreatment in K-Drama Production
US Defence Chief Reaffirms Strong Ties with Singapore Amid Regional Tensions
Vietnam Faces Strategic Dilemma Over China's Mekong River Projects
Malaysia's First AI Preacher Sparks Debate on Islamic Principles
White House Press Secretary Criticizes Harvard Funding, Advocates for Vocational Training
France to Implement Nationwide Smoking Ban in Outdoor Spaces Frequented by Children
Meta and Anduril Collaborate on AI-Driven Military Augmented Reality Systems
Russia's Fossil Fuel Revenues Approach €900 Billion Since Ukraine Invasion
U.S. Justice Department Reduces American Bar Association's Role in Judicial Nominations
U.S. Department of Energy Unveils 'Doudna' Supercomputer to Advance AI Research
U.S. SEC Dismisses Lawsuit Against Binance Amid Regulatory Shift
Alcohol Industry Faces Increased Scrutiny Amid Health Concerns
×