Smart Meter Malfunctions Affecting Millions of Households
Research from Citizens Advice shows that up to 30% of gas and electricity smart meters may not be working properly, affecting millions of households in the UK. Issues include frequent manual meter readings, problematic in-home displays, and billing errors. The Department for Energy Security and Net Zero claims most meters work in smart mode but recognizes the need for better service and oversight.
Research from Citizens Advice reveals that 20% to 30% of gas and electricity smart meters in the UK may not be functioning correctly, figures higher than the government's estimates.
Smart meters, which are crucial for tracking energy usage and promoting the transition to net zero, have encountered significant technological and customer service issues.
As of the end of 2022, 3.98 million smart meters in Great Britain were reported to have lost smart functionality, representing over 10% of the total 34.8 million installed.
A poll conducted by Citizens Advice between August and October 2023, involving 4,000 domestic energy consumers, indicates that 20% of households with smart meters still manually submit readings, and 31% have experienced in-home display issues.
The research also highlights that one-quarter of those seeking help from Citizens Advice had billing issues, potentially leading to significant unexpected bills due to prolonged periods without automatic readings.
The Department for Energy Security and Net Zero states that nearly 90% of smart meters are working correctly but acknowledges the need for improved service and regulation.
Smart meters, which are crucial for tracking energy usage and promoting the transition to net zero, have encountered significant technological and customer service issues.
As of the end of 2022, 3.98 million smart meters in Great Britain were reported to have lost smart functionality, representing over 10% of the total 34.8 million installed.
A poll conducted by Citizens Advice between August and October 2023, involving 4,000 domestic energy consumers, indicates that 20% of households with smart meters still manually submit readings, and 31% have experienced in-home display issues.
The research also highlights that one-quarter of those seeking help from Citizens Advice had billing issues, potentially leading to significant unexpected bills due to prolonged periods without automatic readings.
The Department for Energy Security and Net Zero states that nearly 90% of smart meters are working correctly but acknowledges the need for improved service and regulation.
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