Government has launched its Customer Service Care Centre which is aimed at enhancing the customer service relationship between government and its clients.
The Office of the Deputy Governor said in a media release that the new initiative will be utilising customer service specialists who will serve as the only point of contact for the public to communicate with government.
“The Customer Service Care Centre is intended to provide different channels for the government to address what is happening throughout the territory by public indication; facilitate the booking of appointments for the ministries and departments that are open for business; provide updates and share information on the government’s Facebook page,” the release stated.
“Officers will document and report incidents or issues to be addressed and provide responses to frequently asked questions when members of the public reach out by phone, email, live chat, website forms or social media.”
To provide the public with an elite service
Deputy Governor David Archer, Jr said the centre will provide the public with an elite service during and after the COVID-19 period.
“Persons can dial 468-3701 and be helped with appointments, receive answers and questions about services, and [it’s] a way by which we can answer to all the calls and concerns to the public service at this particular time,” stated Archer in a subsequent statement.
Meanwhile, Permanent Secretary in the Office of the Deputy Governor Sharleen DaBreo-Lettsome said she believes the centre will provide the public with the level of efficiency desired for in the past.
She along with the Permanent Secretary in the Ministry of Transportation, Works & Utilities Ronald Smith-Berkeley called for public officers to take pride in improving the service standard of government which will contribute significantly to the BVI’s development.
The initiative is a joint venture between the Office of the Deputy Governor and the Ministry of Transportation, Works & Utilities, and is expected to soon facilitate online payment of services in a consolidated manner.