Tesco PLC reported a significant service disruption affecting its website and mobile application, resulting in difficulties for a portion of its customer base attempting to order groceries online.

The issue commenced shortly before 10 AM on Tuesday, with numerous customers beginning to report problems via service status tracking website Downdetector at around 9:45 AM. By that time, over 500 incidents were logged, indicating a widespread outage.

Customers took to social media platforms to express their frustrations, stating they were unable to complete transactions through both the app and the website.

In a public message posted on the social media platform X, Tesco acknowledged the problem, stating, 'We are aware of issues with our app and website, and I’m sorry for any inconvenience this has caused.

Our IT teams are working hard to have this fixed as soon as possible; please keep checking back periodically, and hopefully, they will be working shortly.' The specific cause of the service disruption has not been disclosed by the company, nor has it confirmed whether the issue impacts delivery services.

This incident follows a similar challenge Tesco faced in February, where a technical glitch resulted in items being abruptly removed from customer baskets or marked as unavailable during the online shopping process, which was attributed to another technical issue concerning customer basket management.