Beautiful Virgin Islands

Tuesday, Jun 03, 2025

Leaked documents reveal Amazon managers’ process to review employees' worth to the company and pay

Leaked documents reveal Amazon managers’ process to review employees' worth to the company and pay

A leaked trove of documents highlighting what metrics managers at Amazon prioritize to evaluate performance and changes in compensation might shed light on the company’s controversial performance review process.

Internal manuals show that Amazon managers are instructed to gauge employees based on two key factors, Insider reported this week after viewing the documents.

Amazon bosses combine two main metrics in determining an employee’s final review, or their “overall value” to the company: their performance score and the potential they have exhibited.

The process is known as Forte, and is highly relevant to Amazon employees, as their “overall value” is what ultimately determines any change in compensation they receive after the review.

Amazon did not reply to Fortune’s request for comment on the review process.

Determining an Amazon employee’s ‘overall value’


First, Amazon managers are instructed to determine how employees have held up the company’s principles, and how this reflects their particular strengths. This is done in a number of ways, including their accomplishments, feedback from colleagues, and, for the first time, self-evaluations.

Self-evaluations, and an assessment of an employee’s own accomplishments relative to their objectives, were introduced earlier this year after employees complained about managers having too much influence in the review process.

These qualities are then used to measure against an employee’s accomplishments, and how they achieved them. This rating is used to decide the employee’s performance score, which combines evaluations of what their accomplishments have been and the manner in which they reached them.

This performance result is ranked on a scale from one to seven, then combined with an evaluation of an employee’s potential—ranked on a scale from one to four—to finalize a review in a score defining the worker’s worth to the company, or “overall value.”

An employee’s performance score can be low if he or she demonstrates “questionable judgment,” creates “overly complex or simplistic solutions” to problems, does not “share knowledge” and is “dismissing other viewpoints,” or “argues too much and does not speak up enough.”

Factors that can boost an employee’s score include being reactive to customer needs, acting as a mentor, providing new ideas in discussions, and exhibiting a strong and adaptable work ethic.

Amazon’s controversial review record


Amazon’s new performance review instructions manual came out after the last one was received with heaps of controversy.

Last year’s documents, which were also reviewed by Insider, included a tiered ranking metric for employees, who would fall into one of five tiers.

But the process had evidence of a stack ranking system, Insider reported, which required a “certain percentage” of employees to rank in each tier, sometimes forcing evaluators to give adequate employees lower scores to place them in a tier that had not yet filled its quota, which could change their compensation changes, an Amazon employee told Insider.

Unlike last year’s document, the latest manual did not include any required quotas for separate tiers. In statements to reporters last year, Amazon denied using a stack ranking system.

Amazon’s performance review process also came under fire last year when an investigation by Vox found evidence of racial bias in the company’s hiring and promotion practices, as well as its review and rating systems.

Later in the year, Amazon released a statement promising it would be investigating any “statistically significant demographic differences” in both its performance rating system and the company’s attrition rate.

Newsletter

Related Articles

Beautiful Virgin Islands
0:00
0:00
Close
China Accuses US of Violating Trade Truce
Panama Port Owner Balances US-China Pressures
France Implements Nationwide Outdoor Smoking Ban to Protect Children
German Chancellor Merz Keeps Putin Guessing on Missile Strategy
Mandelson Criticizes UK's 'Fetish' for Abandoning EU Regulations
British Fishing Boat Owner Fined €30,000 by French Authorities
Dutch government falls as far-right leader Wilders quits coalition
Harvard Urges US to Unfreeze Funds for Public Health Research
Businessman Mauled by Lion at Luxury Namibian Lodge
Researchers Consider New Destinations Beyond the U.S.
53-Year-Old Doctor Claims Biological Age of 23
Trump Struggles to Secure Trade Deals With China and Europe
Russia to Return 6,000 Corpses Under Ukraine Prisoner Swap Deal
Microsoft Lays Off Hundreds More Amid Restructuring
Harvey Weinstein’s Publicist Embraces Notoriety
Macron and Meloni Seek Unity Despite Tensions
Trump Administration Accused of Obstructing Deportation Cases
Newark Mayor Sues Over Arrest at Immigration Facility
Center-Left Candidate Projected to Win South Korean Presidency
Trump’s Tariffs Predicted to Stall Global Economic Growth
South Korea’s President-Elect Expected to Take Softer Line on Trump and North Korea
Trump’s China Strategy Remains a Geopolitical Puzzle
Ukraine Executes Long-Range Drone Strikes on Russian Airbases
Conservative Karol Nawrocki wins Poland’s presidential election
Study Identifies Potential Radicalization Risk Among Over One Million Muslims in Germany
Good news: Annalena Baerbock Elected President of the UN General Assembly
Apple Appeals EU Law Over User Data Sharing Requirements
South Africa: "First Black Bank" Collapses after Being Looted by Owners
Poland will now withdraw from the EU migration pact after pro-Trump nationalist wins Election
"That's Disgusting, Don’t Say It Again": The Trump Joke That Made the President Boil
Trump Cancels NASA Nominee Over Democratic Donations
Paris Saint-Germain's Greatest Triumph Is Football’s Lowest Point
OnlyFans for Sale: From Lockdown Lifeline to Eight-Billion-Dollar Empire
Mayor’s Security Officer Implicated | Shocking New Details Emerge in NYC Kidnapping Case
Hegseth Warns of Potential Chinese Military Action Against Taiwan
OPEC+ Agrees to Increase Oil Output for Third Consecutive Month
Jamie Dimon Warns U.S. Bond Market Faces Pressure from Rising Debt
Turkey Detains Istanbul Officials Amid Anti-Corruption Crackdown
Taylor Swift Gains Ownership of Her First Six Albums
Bangkok Ranked World's Top City for Remote Work in 2025
Satirical Sketch Sparks Political Spouse Feud in South Korea
Indonesia Quarry Collapse Leaves Multiple Dead and Missing
South Korean Election Video Pulled Amid Misogyny Outcry
Asian Economies Shift Away from US Dollar Amid Trade Tensions
Netflix Investigates Allegations of On-Set Mistreatment in K-Drama Production
US Defence Chief Reaffirms Strong Ties with Singapore Amid Regional Tensions
Vietnam Faces Strategic Dilemma Over China's Mekong River Projects
Malaysia's First AI Preacher Sparks Debate on Islamic Principles
White House Press Secretary Criticizes Harvard Funding, Advocates for Vocational Training
France to Implement Nationwide Smoking Ban in Outdoor Spaces Frequented by Children
×