Beautiful Virgin Islands

Friday, May 09, 2025

Leaked documents reveal Amazon managers’ process to review employees' worth to the company and pay

Leaked documents reveal Amazon managers’ process to review employees' worth to the company and pay

A leaked trove of documents highlighting what metrics managers at Amazon prioritize to evaluate performance and changes in compensation might shed light on the company’s controversial performance review process.

Internal manuals show that Amazon managers are instructed to gauge employees based on two key factors, Insider reported this week after viewing the documents.

Amazon bosses combine two main metrics in determining an employee’s final review, or their “overall value” to the company: their performance score and the potential they have exhibited.

The process is known as Forte, and is highly relevant to Amazon employees, as their “overall value” is what ultimately determines any change in compensation they receive after the review.

Amazon did not reply to Fortune’s request for comment on the review process.

Determining an Amazon employee’s ‘overall value’


First, Amazon managers are instructed to determine how employees have held up the company’s principles, and how this reflects their particular strengths. This is done in a number of ways, including their accomplishments, feedback from colleagues, and, for the first time, self-evaluations.

Self-evaluations, and an assessment of an employee’s own accomplishments relative to their objectives, were introduced earlier this year after employees complained about managers having too much influence in the review process.

These qualities are then used to measure against an employee’s accomplishments, and how they achieved them. This rating is used to decide the employee’s performance score, which combines evaluations of what their accomplishments have been and the manner in which they reached them.

This performance result is ranked on a scale from one to seven, then combined with an evaluation of an employee’s potential—ranked on a scale from one to four—to finalize a review in a score defining the worker’s worth to the company, or “overall value.”

An employee’s performance score can be low if he or she demonstrates “questionable judgment,” creates “overly complex or simplistic solutions” to problems, does not “share knowledge” and is “dismissing other viewpoints,” or “argues too much and does not speak up enough.”

Factors that can boost an employee’s score include being reactive to customer needs, acting as a mentor, providing new ideas in discussions, and exhibiting a strong and adaptable work ethic.

Amazon’s controversial review record


Amazon’s new performance review instructions manual came out after the last one was received with heaps of controversy.

Last year’s documents, which were also reviewed by Insider, included a tiered ranking metric for employees, who would fall into one of five tiers.

But the process had evidence of a stack ranking system, Insider reported, which required a “certain percentage” of employees to rank in each tier, sometimes forcing evaluators to give adequate employees lower scores to place them in a tier that had not yet filled its quota, which could change their compensation changes, an Amazon employee told Insider.

Unlike last year’s document, the latest manual did not include any required quotas for separate tiers. In statements to reporters last year, Amazon denied using a stack ranking system.

Amazon’s performance review process also came under fire last year when an investigation by Vox found evidence of racial bias in the company’s hiring and promotion practices, as well as its review and rating systems.

Later in the year, Amazon released a statement promising it would be investigating any “statistically significant demographic differences” in both its performance rating system and the company’s attrition rate.

Newsletter

Related Articles

Beautiful Virgin Islands
0:00
0:00
Close
Historic Papal Conclave Set to Commence in Rome
Huge Copper, Gold, and Silver Discovery in Argentina and Chile — But the Profits Go Abroad
Prince Harry is pleading for reconciliation — but the royals are just as sick of his victimhood as everyone else
The Road to Freedom: She Protested Putin, Escaped House Arrest, and Survived a 2,800-Kilometer Journey
OpenAI's Flip-Flop: No Longer Going Commercial, Back to Nonprofit, After Musk Lawsuit and Backlash
“Trump Supporter” Aims to Bring a MAGA-Style Shift to Romania
First From China: Zhao Xintong Wins the Snooker World Championship
Nvidia Faces Billion-Dollar Losses – Warns: China Is on Its Way to Becoming an AI Superpower
Trump Rules Out Third Term, Names JD Vance and Marco Rubio as Potential Successors
Mexico Says ‘No’ to U.S. Troops: President Sheinbaum Rejects Trump’s Offer to Fight Cartels
Nigel Farage’s Reform UK Storms the Map, Wrecking the Two-Party Monopoly
DOGE: Reimagining Government Operations with AI
Common Sense Returns to Britain's Legal System: UK Supreme Court Declares a Woman Is… a Woman
Beijing Says U.S. Is ‘Reaching Out’ for Tariff Talks Amid Soaring Trade Tensions
U.K. Court Rejects Prince Harry’s Final Appeal Over Police Security
Prince Harry’s Heartfelt Outburst Rocks the Royal Family
Trump Shares AI-Generated Image of Himself as… Pope, Prompting Outrage Reaction
Transgender Swimmer Secures Five Gold Medals at U.S. Masters Championship
Prince Harry: “I Want Reconciliation with My Family”
Germany's Alternative für Deutschland (AfD) party has now been officially labeled “right-wing extremist” by the federal office for the so-called “protection of the constitution.”
Amazon Launches Satellite Internet Service Amidst Competition with SpaceX
Transformative Changes in Women's Wrestling: The Rise of WWE Superstars
The Rush to the White Gold: Global Investment Surge in Natural Hydrogen Exploration
This is a day in Spain without electricity and internet
Reform UK Surprises in British Elections, Challenging Traditional Two-Party System
180-Year-Old Christian University in South Carolina Announces Closure Due to Unmet $6 Million Fundraising Goal
Brazilian Woman Jailed for Fourteen Years for Writing “You Lost, Idiot” on Statue During Protest
Trump Administration Removes National Security Adviser Mike Waltz Amid Signal Chat Controversy
Dutch Politician Eva Vlaardingerbroek Receives Spyware Threat Alert from Apple
Paramount Board Considers Settlement in Trump’s $20 Billion Lawsuit Over "60 Minutes" Interview
U.S. Economy Shrink in Trump’s First Quarter as Tariff Policy Raises Questions
Deadline Looms for RTS Meter Replacement: Hundreds of Thousands at Risk of Heating Disruption
Sweden Grapples with Deadly Gun Violence: Suspect Arrested After Three Young Men Killed in Uppsala Hair Salon
Walz Reveals Why Harris Chose Him as Her Running Mate and Reflects on Democratic Losses
Spain Restores Power After Unprecedented Nationwide Blackout
Carney Secures Liberal Mandate in Canada’s Federal Election
Death Penalty Sought as Luigi Manion Pleads Not Guilty in CEO Murder Case
President Trump contacts Jeff Bezos after reports of Amazon considering listing tariff surcharges; company clarifies no such plan for main platform
Spain and Portugal Recover from Massive Blackout
Liverpool Clinches Record-Equalling 20th English League Title Under Arne Slot
Singapore Politicians Warn Against Foreign Interference in Election
Driver Ploughs into Vancouver Festival Crowd, Killing Nine
Depression, Fear of Defamation, and a Tragic End: New Details on Virginia Giuffre’s Suicide
“Sharia for UK, Allah Akbar!”
Massive Explosion at Iran's Bandar Abbas Port Linked to Suspicious Chemical Shipments
Incident Reflection: A Harsh Reality Check
Pakistani migrants to Danish man: “ “We have 5 children while you have 1 or 2. In 10 years, there will be more Pakistanis than Danes here.“
Clashes Erupt in London as Tensions Rise Between Indian and Pakistani Communities
Specialized anti-drone weapons deployed among security personnel Ahead of Papal Funeral
How do you fix this culture?
×