Beautiful Virgin Islands

Friday, Sep 11, 2026

The airport tech helping to prevent delayed flights

The airport tech helping to prevent delayed flights

Air travel comes with many annoyances, and one of the biggest is flight delays.

You are sat in the departure lounge, growing ever more frustrated and checking the flight information display every minute for your late departure.

When the board finally tells you the gate number, it can be a 15-minute walk away. And then you may face an additional wait before you can board.

Delayed flights remain a common problem on both sides of the Atlantic. Official figures show 11% of UK flights were delayed in the second quarter of last year, while 16% of US flights took off late in 2021 as a whole.

There are often multiple reasons behind delays but could include ground crews running late with aircraft refuelling, the airport struggling to deal with the sheer volume of passengers or having to wait for the pilots, or bad weather.

One strategy to reduce delays is the increased use of high-tech monitoring technology, to help airports and airlines run more efficiently.

Israeli startup, IntellAct, is one such provider. The company says most departure delays are within an airline's control and many stem from so-called turnaround services - the aircraft being cleaned, refuelled and restocked, or luggage being removed and loaded.

The AI software of Israeli firm IntellAct keeps an eye on an airport's ground staff


Using airport operators and airlines' existing security and observation cameras, IntellAct's artificial intelligence (AI) software system can automatically detect delays in these turnaround services.

It can then highlight the problem to airport staff or ground crew and suggest a mitigation plan in real time. For example, if a fuel truck arrives late, IntellAct can detect this and recommend 'parallel boarding'. This is where passengers board while the aircraft is being fuelled - it requires a fire engine to be present as a safety precaution.

"The idea came while I was visiting a European airport that suffered from a low number of movements [flights] and was interested in increasing the volume, and hence the number of passengers in its airport," says IntellAct chief executive Udi Segall.

"When I asked the airport's head of operation what it would take to increase the volume of flights, he replied that if the airport could offer a shorter connection time, it would attract international airlines to the airport," says Mr Segall. "Shorter connection time depends primarily on managing the turnaround process effectively.

"And that is the origin of the idea to build an AI-based solution to monitor turnaround services."

IntellAct's system uses an airport's existing network of cameras


IntellAct says its system is currently being evaluated by a number of airports in Europe, Asia and the Middle East - and that preliminary tests conducted by Israeli carrier, El Al, at the country's Ben Gurion Airport showed it could potentially cut turnaround times by 15%.

Yet, Prof Sandra Wachter, a senior research fellow in AI at Oxford University, says such high-tech staff monitoring systems at airports raises concerns.

"Monitoring how often employees take breaks, how fast they work and incentivising them to work as fast as possible is stressful and dehumanising," she says.

"In fact, a stressful work environment is more likely to lead to mistakes, oversights or accidents. And this is particularly problematic in air traffic where the stakes are so high."

When it comes to getting passengers through airports more quickly, travel industry expert, Paul Charles, says the pandemic has "brought us forward by around three years in terms of new technology" that can help do this.

He points out how Covid has made many of us more comfortable using our mobile phones not just for tickets, but to show personal information.

"Airlines are relying on more apps to display information, such as which gate your flight is departing from," says Mr Charles, who is chief executive of PC Agency. He adds that governments requiring proof of vaccination status has "sped up the adoption of digital certificates on smartphones", for example.

"As a result, consumers seem to have less fear of showing such proof electronically, with their personal details, than they had before the pandemic."

This will speed up the adoption of mobile phones ultimately replacing our national passports - not just any Covid documents, he predicts.

"Paperwork will disappear and our smartphones will ultimately become our passports. Digital certificates will be downloaded onto the phone, and smart cameras will 'read' the phone as you walk past."

If this all sounds terribly futuristic and a bit worrying, one US airline has already gone one stage further. Since last year, Delta has been trialling a scheme at Detroit and Atlanta international airports whereby your face is your passport, as Forbes first reported.

Open to members of Delta's SkyMiles loyalty programme, who have also signed up to the US Transportation Security Administration's (TSA) pre-check scheme, you just have to look at a screen when you check-in, drop off your bags, go through security and board the aircraft. It matches your face to the photo and passport details stored on your TSA file.

Delta is trialling the facial recognition system at two airports in the US


You don't have to take out or scan your physical passport. It is a more advanced facial recognition system than the ones many of us have already used at airports' passport control that do require you to scan your physical passport so the system can match your face to your photo.

The Delta "digital identity experience" trial is due to run until this summer. The technology has been developed by Virginia-based tech firm Pangiam, which says its aim is to allow "frictionless curb-to-gate passenger experiences".

Delta's vice president of brand experience design Byron Merritt says it wants to make important parts of your journey - like security and check-in - a seamless experience.

"Innovations like digital identity are implemented with the intention to transform the travel experience into a journey our customers can truly look forward to."

Yet Prof Wachter says such technology raises important privacy issues that need to be debated.

"The algorithm is quickly checking your passport against a database," says Prof Wachter. "But having a database with very detailed information, including biometric data, causes risks. What is this data used for? Who has access to this data? Will this data be shared with third parties?

"Is boarding a plane a couple minutes quicker worth paying [for] with your privacy?"

Newsletter

Related Articles

Beautiful Virgin Islands
0:00
0:00
Close
Merz Rebukes AfD Expansion in Saxony-Anhalt
OpenAI Unveils GPT-6 and Says: "We May Already Have Reached AGI"
Congressman Accused Andrew of Sex Crimes in the United States
Donald Trump: "I'm Glad Harry and Meghan Left the United States"
Spicy Food Is Linked to Lower Death Risk — but It Is Not a Miracle Cure
AfD Enters Saxony-Anhalt Election at 41% in Historic Test for German Politics
Gen Z Turns to Investing as America's First-Home Dream Moves Further Out of Reach
TSA Unveils Major Airport-Security Overhaul as It Drops Gold+ Privatization Plan
CIA Chief Warned Russia Against Attacking NATO in Secret Moscow Mission
Raheem Sterling Charged With Dangerous Driving After Lamborghini Crash
The Secret Dolly Parton Kept Until Her Death: "She Was Much Sicker Than She Let On"
Glacier Collapse, Not Earthquake, Triggered Deadly Nepal-Tibet Flood
Turnbull Warns AUKUS Could Leave Australia Without Promised Nuclear Submarines
California Billionaires Pour More Than $150 Million Into Fight Over Proposed Wealth Tax
German Broadcaster Goes Dark to Warn AfD Could End Its Saxony-Anhalt Service
Badenoch Plans Major Shadow Cabinet Reshuffle as Tories Struggle in Third Place
Prime Minister Andy Burnham to Give Ukraine Classified Storm Shadow Blueprints for Domestic Missile Production
UK Graduate Job Vacancies Plunge 45% to Lowest Levels on Record
Iranian Hackers Shut Down British Power Plant for Four Days in Landmark Cyber Attack
Novak Djokovic Reveals Relentless Self-Doubt and Rejects Retirement in New Documentary
Trump Imposes 50% Tariffs on Canadian Goods After Bilateral Trade Talks Collapse
Australia Combines Indigenous Fire Knowledge With Satellite Tech to Combat Catastrophic Wildfires
Father and Son Jailed in Scotland Over £900,000 Airport Cannabis Smuggling Operation
UK Fraud Reports Surge Sevenfold as Criminals Exploit QR Codes in Parking Meters and Phishing Emails
Brighton Thrash Aston Villa in Four-Goal Opening Half as Manchester City Trail Bournemouth
Erin Patterson Appeals Triple Murder Convictions After Hotel Mixed Sequestered Jury With Prosecution
The rise and fall of Hui Ka Yan, China’s richest man
Woke: Britain Considers Plain Packaging for Cigars as Specialist Shops Warn of Industry Collapse
Britain's Public-Service Productivity Remains Below 2019 as £80 Billion Output Gap Fuels WFH Debate
Mandelson Epstein Case in Jeopardy as U.S. Files Stay Out of Reach
Prince Harry and Six Others Ordered to Pay £9.5 Million After High Court Defeat
Petrol Bombs Set Luxury Cars Alight Outside Birmingham Wedding as Police Hunt Three Men
Bitcoin Surges Toward $80,000 as Short Squeeze and ETF Inflows Ignite Crypto Rally
Twenty-Nine US States Take Meta to Trial Over Alleged Child Addiction on Instagram and Facebook
Former Scottish National Party Executive Peter Murrell Jailed for Five Years Over £400,000 Embezzlement
Moderna and Merck's Personalized Cancer Vaccine Succeeds in Historic Late-Stage Melanoma Trial
Prince Harry and Meghan to Move Back to Britain With Their Children
England and Wales Have Fewer Than 1,800 Prison Places Left for Men
Suspected People Smuggler Arrested After Investigation Identified Him
Children's Doctors Warn That Vaping Can Lead Young People to Smoking
Hundreds of Thousands of Students Receive GCSE and Vocational Results Across England, Wales and Northern Ireland
Here Is What Can Never Happen in Your Country: Taiwan Is Giving Money to All Its People Because It Collected Too Much Tax
UK Inflation Rises to 2.9% as Energy Bills Jump
UK Issues New Conduct Guide for Asylum Seekers on Consent and Respect
A Sleepless Night on Wall Street: Nasdaq to Begin Nearly Round-the-Clock Trading
"The First in the World": 69-Year-Old Protested Artificial Intelligence—and Went to Jail
Ukraine's Ousted Defence Minister Calls for Wartime Presidential Election
China’s Lifelike AI Humans Move From Livestreams Into Real-World Service Roles
Sarah Ferguson Reportedly Retreats to Late Ex-Boyfriend's Swiss Chalet
Cristiano Ronaldo and Georgina Rodríguez Sign Prenup Protecting Their Separate Fortunes
×