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Thursday, Jul 03, 2025

UK Government Proposes Cap on Resale Ticket Prices to Combat Touts

Public consultation launched to address inflated resale ticket prices and enhance consumer protection in the live events sector.
In a decisive move to protect consumers from exorbitant ticket resale prices, the UK government has announced plans to cap the price at which tickets for live events can be resold.

This development aims to address long-standing issues in the live events industry, where tickets are often purchased in bulk by resellers and sold at highly inflated prices, much to the frustration of genuine fans.

The cap will apply to tickets across various live events, including music concerts, sports events, comedy shows, and theatre performances.

This initiative comes in response to widespread consumer complaints, with reports indicating that resale tickets can sell for as much as six times their original face value.

The Competition and Market Authority (CMA) has conducted analyses revealing that tickets are typically marked up by over 50% on resale sites.

Fans of artists such as Coldplay and Taylor Swift have frequently encountered situations where tickets sell out within minutes, only to reappear at exorbitant prices on resale platforms.

A public consultation will seek input from stakeholders on the specifics of the cap, considering options ranging from limiting resale prices to the original ticket cost, to allowing a markup of up to 30%.

Additionally, the government is exploring new legal obligations for resale platforms to ensure transparency and accuracy in ticket information.

Trading Standards and the CMA are poised to enforce these regulations.

Culture Secretary Lisa Nandy expressed the government's commitment to "strengthen consumer protections, stop fans getting ripped off, and ensure money spent on tickets goes back into our incredible live events sector." This aligns with the government's broader efforts to enhance consumer rights and prevent unfair practices in the marketplace.

Included in the consultation process is a call for evidence on dynamic pricing, a system that adjusts prices based on demand, often leading to higher costs for consumers at peak times.

This initiative seeks to assess whether the current ticketing system adequately protects fans from these increasingly common strategies.

The music industry has met this announcement with cautious optimism.

UK Music, representing the sector, has expressed support for a clear pricing cap.

Artists, including renowned DJ Fatboy Slim, have welcomed the move, viewing it as a positive step toward empowering fans.

Ticket resale platforms have had mixed reactions.

Viagogo and Ticketmaster have indicated their willingness to participate in the consultation, with Ticketmaster highlighting its existing cap on resale prices.

Both companies recognize the need for a balanced approach that safeguards consumers without stifling market operations.

Campaign groups like FanFair Alliance advocate for stronger measures, pointing to Ireland's successful ban on ticket touting as a model for effective regulation.

Sharon Hodgson, an MP active in this campaign, encourages all affected by inflated prices to engage with the government's consultation process.

The proposals represent a significant effort by the UK government to tackle issues within the ticket resale market.

As the consultation process unfolds, stakeholders across the industry will be keenly watching to see how these proposed changes are implemented and their potential impact on ticketing practices.
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