Beautiful Virgin Islands

Tuesday, Sep 16, 2025

Why artificial intelligence is being used to write adverts

Why artificial intelligence is being used to write adverts

What springs to mind when you think of advertising? Don Draper in the TV show Mad Men sipping a cocktail? Or perhaps trendy people swapping catch phrases in a converted warehouse?'

Well, more of the creative work these days is not being done by humans at all.

When Dixons Carphone wanted to push shoppers towards its Black Friday sale, the company turned to Artificial Intelligence (AI) software and got the winning line "The time is now".

Saul Lopes, head of customer marketing at Dixons Carphone, thinks it worked because it didn't have the words Black Friday in it.

His human copywriters had produced dozens of potentially successful sentences but they all mentioned Black Friday. It was technology that broke this chain of thought.

Parry Malm wanted to add some science to the art of advertising

The software in question is from Phrasee, whose boss is Parry Malm, a Canadian who moved to the UK in 2006. Working in marketing he assumed the technology existed to boost human creativity. He describes himself as "flummoxed" that this wasn't available.
Phrasee, the company he set up in 2015, is the product of Mr Malm's perplexed reaction.

"Getting the right message had been left to the Mad Men type characters. But I wanted to apply scientific rigour to those messages," he explains.

Standard copywriting takes place through a process of editing, argument and approval. Mr Malm says Phrasee does the same thing using a technique called Deep Learning, a vast network of parameters and pre-set limits that guide the programme in the right direction.

This allows it to bounce a slogan around, ranking its impact against raw data gleaned from many sources.

How many of these adverts in Time Square, New York, will eventually be generated thanks to AI?

At Rapp, an agency that packages products and services into messages and videos that appeal to the public, Phrasee absorbs a million emails that have been fired off over the years. Then it reassembles those sentences into new messages while adding guidance from Rapp's own writers, technologists and social media experts.

Phrasee builds up models that generate words appropriate to each product and the target audience of consumers. Language that has featured in previous campaigns is poured into the Deep Learning model which applies values based on factors such as the look, feel or taste of a product.

Mr Lopes knows that in an age of information overload consumers are becoming harder to reach as online sales patter diminishes their appetite for any message. As Phrasee comes armed with a terrific linguistic arsenal and is divorced from the individual points of view that shape the words of human copywriters he thinks it suits our jaded eyes.

Dixons Carphone still employs agencies and copywriters, but they come up with an idea which Phrasee then adapts, finessing the human perspective.

For a recent Dixons Carphone campaign Mr Lopes used Phrasee to create variations on messages derived from a decade of sales campaigns. "What surprises me is that we still see wild cards leaping out from the list of messages it generates."

The human brain can't process thousands of options says Saul Lopes, head of customer marketing at Dixons Carphone

That Black Friday message was one such wild card. Working online, Dixons Carphone gets rapid consumer feedback and quickly saw how well "The time is now" was going down with the public.

Copywriters shouldn't fear that AI is about to take their job, says Mr Lopes, because they are still needed to get the ball rolling. "But the human brain can't look at thousands of options. Our writing team sets out the strategy for the messages, we haven't replaced them."

He's convinced about this AI future. "Combining creative people with AI is the next step for the agencies. It's not AI versus the human, it generates creative thought."

This might come as a relief to Ogilvy, the agency founded by advertising legend David Ogilvy. His name invokes brilliant and witty campaigns that inspired generations of copywriters, and today Ogilvy bills itself as the "teaching hospital of advertising".

It boasts a behavioural science practice ran by its vice-chairman and veteran copywriter Rory Sutherland. He's a fan of new thinking, but only if it doesn't dampen the spark of creativity that sets consumers' desires alight.

"AI can't hurt if it generates interesting suggestions," Mr Sutherland concedes, "but it's like satnav in a car. Great for directions but you don't allow it to drive the car!"

He worries that AI will be steered into agencies by "bean counters" and has railed against an "alliance between technology and finance" that uses innovation as a cost-cutting tool regardless of the opportunities that get lost in the process. "These things tend to be viewed through an efficiency lens."

Ogilvy vice-chairman and veteran copywriter Rory Sutherland

Advertising, Mr Sutherland declares, "is about producing something distinctive. It's not a production line." Programmes like Phrasee can mirror a copywriter's work on an industrial scale. This, a digital factory for ads, is Mr Sutherland's worst nightmare.

"My only reservation about using AI is that people will afford it more power and influence than it deserves in an attempt to automate things, to realise the Fordist dream of multiple copies rolling off an assembly line."

In support of the creative human element he cites great advertising slogans that have been fine-tuned by critical voices from beyond the copywriter's desk. After 30 years as a copywriter Mr Sutherland is always ready to listen to someone who spots that a word or image may have the wrong connotation in another culture.

If AI can be that third party source of constructive criticism it has a home in his world. But he definitely won't allow it a deciding vote. "As a stimulus, suggesting ideas, it has a great future. As a source of judgement it's dubious."

Back at Dixons Carphone, Mr Lopes and his team keep trying to outsmart the software. They hold competitions to see who can guess what the winning line from Phrasee will be. "It's an internal game, we do it just before we push every new message out," he says.

"And we always lose to the computer!"

Newsletter

Related Articles

Beautiful Virgin Islands
0:00
0:00
Close
US Air Force Begins Modifications on Qatar-Donated Jet Amid Plans to Use It as Air Force One
Pope Leo Warns of Societal Crisis Over Mega-CEO Pay, Citing Tesla’s Proposed Trillion-Dollar Package
Poland Green-Lights NATO Deployment in Response to Major Russian Drone Incursion
Elon Musk Retakes Lead as World’s Richest After Brief Ellison Surge
U.S. and China Agree on Framework to Shift TikTok to American Ownership
London Daily Podcast: London Massive Pro Democracy Rally, Musk Support, UK Economic Data and Premier League Results Mark Eventful Weekend
This Week in AI: Meta’s Superintelligence Push, xAI’s Ten Billion-Dollar Raise, Genesis AI’s Robotics Ambitions, Microsoft Restructuring, Amazon’s Million-Robot Milestone, and Google’s AlphaGenome Update
Le Pen Tightens the Pressure on Macron as France Edges Toward Political Breakdown
Musk calls for new UK government at huge pro-democracy rally in London, but Britons have been brainwashed to obey instead of fighting for their human rights
Elon Musk responds to post calling for the murder of Erika Kirk, widow of Charlie Kirk: 'Either we fight back or they will kill us'
Czech Republic signs €1.34 billion contract for Leopard 2A8 main battle tanks with delivery from 2028
USA: Office Depot Employees Refused to Print Poster in Memory of Charlie Kirk – and Were Fired
Proposed U.S. Bill Would Allow Civil Suits Against Judges Who Release Repeat Violent Offenders
Penske Media Sues Google Over “AI Overviews,” Claiming It Uses Journalism Without Consent and Destroys Traffic
Indian Student Engineers Propose “Project REBIRTH” to Protect Aircraft from Crashes Using AI, Airbags and Smart Materials
French Debt Downgrade Piles Pressure on Macron’s New Prime Minister
US and UK Near Tech, Nuclear and Whisky Deals Ahead of Trump Trip
One in Three Europeans Now Uses TikTok, According to the Chinese Tech Giant
Could AI Nursing Robots Help Healthcare Staffing Shortages?
NATO Deploys ‘Eastern Sentry’ After Russian Drones Violate Polish Airspace
Anesthesiologist Left Operation Mid-Surgery to Have Sex with Nurse
Tens of Thousands of Young Chinese Get Up Every Morning and Go to Work Where They Do Nothing
The New Life of Novak Djokovic
The German Owner of Politico Mathias Döpfner Eyes Further U.S. Media Expansion After Axel Springer Restructuring
Suspect Arrested: Utah Man in Custody for Charlie Kirk’s Fatal Shooting
In a politically motivated trial: Bolsonaro Sentenced to 27 Years for Plotting Coup After 2022 Defeat
German police raid AfD lawmaker’s offices in inquiry over Chinese payments
Turkish authorities seize leading broadcaster amid fraud and tax investigation
Volkswagen launches aggressive strategy to fend off Chinese challenge in Europe’s EV market
ChatGPT CEO signals policy to alert authorities over suicidal youth after teen’s death
The British legal mafia hit back: Banksy mural of judge beating protester is scrubbed from London court
Surpassing Musk: Larry Ellison becomes the richest man in the world
Embarrassment for Starmer: He fired the ambassador photographed on Epstein’s 'pedophile island'
Manhunt after 'skilled sniper' shot Charlie Kirk. Footage: Suspect running on rooftop during panic
Effective Protest Results: Nepal’s Prime Minister Resigns as Youth-Led Unrest Shakes the Nation
Qatari prime minister says Netanyahu ‘killed any hope’ for Israeli hostages
King Charles and Prince Harry Share First In-Person Moment in 19 Months
Starmer Establishes Economic ‘Budget Board’ to Centralise Policy and Rebuild Business Trust
France Erupts in Mass ‘Block Everything’ Protests on New PM’s First Day
Poland Shoots Down Russian Drones in Airspace Violation During Ukraine Attack
Brazilian police say ex-President Bolsonaro had planned to flee to Argentina seeking asylum
Trinidad Leader Applauds U.S. Naval Strike and Advocates Forceful Action Against Traffickers
Kim Jong Un Oversees Final Test of New High-Thrust Solid-Fuel Rocket Engine
Apple Introduces Ultra-Thin iPhone Air, Enhanced 17 Series and New Health-Focused Wearables
Macron Appoints Sébastien Lecornu as Prime Minister Amid Budget Crisis and Political Turmoil
Supreme Court temporarily allows Trump to pause billions in foreign aid
Charlie Sheen says his father, Martin Sheen, turned him in to the police: 'The greatest betrayal possible'
Vatican hosts first Catholic LGBTQ pilgrimage
Apple Unveils iPhone 17 Series, iPhone Air, Apple Watch 11 and More at 'Awe Dropping' Event
Pig Heads Left Outside Multiple Paris Mosques in Outrage-Inducing Acts
×